Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
With wedding season coming up, the ability to keep both hotel and event guests satisfied is no small feat. Different guests need different levels of communication, but the goal is the same: respond to the needs of your guests and event planners quickly, efficiently, and effectively. Here are a few ways to help keep things running smoothly during the wedding season.
It’s that time of year - families are planning vacations, road trips are picking up, and guests are eager to relax and enjoy their time away from home. Yes, summer is the busiest season for hotels, and you want to see your guest satisfaction scores rise with the temperature, so let’s make sure you are prepared for the traffic. From staying ahead of maintenance issues, to seamless guest communication, here are a few ways you can prepare for the summer and make the season as stress-free as possible.
By reviewing operational costs regularly and making small, intentional adjustments, hotels can reduce waste, improve efficiency, and strengthen profitability - all while still maintaining a focus on the guest experience.
September 16, 2024
Leave a touch of personality welcoming guests or thanking them for their stay with these free hotel note and text message templates.
September 9, 2024
As IHG’s only preferred partner, Kipsu has been able to help IHG hotels make guests feel like VIPs on their special occasions. Take a look at these real conversations from our partners that show how front desk staff were able to meet the (special) moment for their guests.
In any position, it’s not only important to get the job done, but to have a good time while you’re at it. In times of short staffing and stressful travel numbers, hotel teams need a little boost to increase efficiency and morale—such as hospitality messaging.
September 5, 2024
The Crowne Plaza, Perth joined Kipsu, and just 30 days later they had improved their loyalty recognition score by more than 10%! We sat down with their Operations Manager, Kai Kenkal, to learn more about their success with guest messaging and how they were able to leverage this tool to boost loyalty recognition. See what Kai has to say about Kipsu!
September 3, 2024
Kipsu’s guest messaging software offers a digital assets feature for hotels that are looking to save on printing materials while also ensuring guests have the information they need. Digital Assets allows your team to upload and send files or shortened links to your guests via text messaging. This feature can save your team time and effort while providing valuable advice and particular information to guests, conveniently at their fingertips.
August 27, 2024
The last thing travelers want to deal with on their vacation is severe weather. Severe weather can really put a damper on a vacation, whether it is closing enjoyable amenities or the potential danger that the weather could bring. When all guests want to do is relax, this can cause a lot of stress. Although hotels can’t control the weather, they can control how they handle the situation at hand to make sure guests feel safe and relaxed as possible. That is where hotel texting comes to the rescue!
August 19, 2024
As the only preferred partner for IHG, Kipsu has been able to connect guests with staff through guest messaging, helping hotels provide exceptional service during a guest’s stay. Guest messaging offers an avenue to address the needs of guests, and gives them a convenient way to stay in touch with the front desk. This feature at IHG properties have brought MANY great reviews to TripAdvisor, sharing their love for hotel texting and their excitement to stay again. We compiled reviews from our IHG partners, showing that guests are raving about the ability to communicate with staff via text. Take at look at what the guests have to say.
August 12, 2024
When we think of travel lodging, we often separate options into a couple of main groups: hotels and short-term rentals. However, within the hotel sphere, there are many ways to classify different places to stay. For example, boutique hotels and chain hotels offer contrasting experiences for travelers. Boutique hotels, with their intimate size and local ownership, pride themselves on unique decor, personalized service, and cultural immersion.
Kipsu’s guest messaging platform is bringing a bit of positivity to busy front desks at the four hotels Megan Newman has in her portfolio.
February 16, 2022
Nick Patel of Sunshine Hospitality is using guest messaging to elevate customer experience at his multiple hotels in Wausau, Wisconsin. Explore his journey in the hospitality industry and how he's using guest messaging to create memorable moments with guests.
February 9, 2022
The hospitality industry was forever changed by COVID-19. Digital messaging is just one way it’s adapting to new technologies, rising customer expectations, and understaffed teams.
February 4, 2022
With more and more hotel options available, guests are turning to their peers for insights and recommendations. This makes understanding how review sites like TripAdvisor work even more critical so you can know how to stand out.
October 8, 2021
As the world returns to normalcy, guest messaging is one hospitality trend that guests have come to expect. Hotel brands are utilizing messaging as a powerful tool to drive loyalty, satisfaction, and brand app downloads.
October 1, 2021
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