Resident Engagement

More than a calendar invite: how connection-focused messaging boosts event attendance

Resident events activities can often be looked at simply by the numbers. How many people attended? How many signed up? But just as each resident is more than a statistic, the success of these events goes beyond numbers.

Tips to building a strong sense of community in multifamily housing

Fostering community is important in the multifamily industry, as it boosts resident satisfaction and retention. Property managers should take initiative in creating a strong sense of community to create loyalty and connection with their residents. If you want to boost your property’s reputation and improve overall community morale, take these tips for building your connected community.

How a resident engagement model increases retention

Property Managers are always looking for ways to reduce costs and increase revenue, and resident retention is important for both of these. There are several reasons why resident retention is significant to multifamily success. With resident turnover, you are spending more money to find new tenants and conduct any repairs to make sure the property is move-in ready. And while you are spending money there, you are losing revenue to a vacant space. Kipsu’s resident messaging is here to build strong relationships between residents and management.

August 1, 2022

Why a CRM isn’t enough when it comes to resident texting

Properties need more than simple CRM systems to boost the residence experience

While a CRM can send and receive text messages, it doesn't necessarily have all the capabilities needed for robust and rich resident engagement. Explore aspects of resident messaging that property managers should consider when evaluating systems and solutions.

July 26, 2022

Increase Resident Experience With These 5 Tips

Make residents feel at home and they'll be sure to stay

In the multifamily industry, resident experience is No. 1. Making sure this experience is top notch is at the forefront of increased renewal rates and lower turnover spend. These seemingly simple but impactful ways to make a property stand out are guaranteed to boost resident satisfaction and increase resident retention.

July 15, 2022

How a Simple Text Can Improve Google Reviews

Digital messaging helps properties get in touch with residents before they leave a bad (and public) review

While Google reviews are a great way to research properties and places to live, they're also a very public place where issues and concerns can live. Learn how resident messaging solutions can help properties resolve resident requests before they become a negative review.

Louise Rosenbaum

Collect resident feedback before they hit online reviews

Why multifamily management needs early feedback to earn positive reviews.

75% of renters check out a community’s online reviews before making contact. When it comes to your online reputation, a single negative review can steer potential renters away, leaving the managers at a disadvantage. Small things such as delays in communication can spiral into resentment, causing a dent in the property's reputation. What if we were able to address the concerns before they ever went public? Collecting proactive feedback allows your team to address issues before they escalate. 

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