Throughout the guest journey, giving guests something to write home about, or ideally write a review about, is a high priority. By implementing Kipsu Engage for guest messaging, properties within a managed timeshare portfolio have given their guests another reason to leave five-star reviews.

In this portfolio’s resort-style settings, guests were wowed by the on-property updates, regular guest check-in texts, ability to make requests via text, and front desk response time to requests. Guests especially appreciated fast front desk response time, emphasizing the importance of being there for your guests. 

Read everything guests had to say about Kipsu:

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“The best feature of this Hilton Resort I found was daily text messages from a real person asking if I [needed] anything from replacement towels, cleaning, or other. I truly cannot say anything bad about this place (NO resort fee), 5 stars & two thumbs up.” Hilton Vacation Club Desert Retreat Las Vegas

“The most notable memory from our trip was the tsunami warning that happened while we were there. The communication we received from Hilton was top notch. They sent text messages and answered our questions over the phone and in person. What could have easily ruined our trip is now just a fun story because of how well it was handled by Hilton and Maui officials.” Hilton Grand Vacations Club Maui Bay Villas

“From the staff to all the amenities the resort has to offer, it's one resort I can see myself booking again next time. All the staff were so congenial and accommodating. I love their text option where you can just submit a message or question via SMS and you instantly receive an answer - great alternative to calling the concierge.” Hilton Grand Vacations Club Kings’ Land

“We had a great experience at the Hilton Grand Vacations Club SeaWorld Orlando. The customer service was excellent, and their text message services made getting help really easy. We had an issue with our washing machine one night and Juan from Engineering came over within minutes of notifying customer service and fixed our issue immediately! He was great!” Hilton Grand Vacations Club SeaWorld Orlando

“15 minutes after checking in a phone call to our room from reception [came] checking we [were] happy with everything..very professional service, while checking in they ask for your mobile number and send you a WhatsApp message you can opt out but please don't it came in very useful for us! Any info you need like bus times or local day trips or even a question about your room (they also message you when your room is getting cleaned) are answered within minutes over WhatsApp it really is a great idea and very handy!” Sunset View Club

“From checkin to checkout we thoroughly enjoyed our stay. Besides the beautiful room with great furnishings and an overall relaxing atmosphere at the resort including two refreshing pools we enjoyed the ability to text, yes text, the resort during our stay. This was so handy and definitely sets a high standard for other resorts to follow. Convenience on a vacation adds to the overall experience. We will definitely return again to the Hilton Grand Tuscany Village in Orlando, Florida. Loved, loved, loved our stay there! Highly recommend it to others.” Hilton Grand Vacations Club Tuscany Village Orlando

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A key takeaway from these reviews is the value of convenience in resort-style properties. For these guests, their time on-property is purely for leisure, meaning their expectations for service are likely heightened. From ease of communication to quick, written confirmation that issues are being resolved, these travelers’ sentiments indicate that having texting available to them substantially enhances their experience. If you’re looking to bolster guest experience this year, connect with our team today.