Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.
If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to ensure these guests are wow’ed.
Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.
March 3, 2025
If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to support your bleisure guests.
February 25, 2025
Guests have increasingly become more environmentally conscious; almost 75% of global travelers reported preferring to staying at hotels that implement sustainable practices. Not only do hotels need to adapt their operations to help fight climate change, but they also need to adapt to keep guest loyalty and attract new guests. The problem, however, is how do you get guests to partake in your green initiatives, and how will they know what sustainability efforts you are making? Through effective communication and messaging, you will be able to bring awareness to your guests while also encouraging them to participate in your eco-friendly practices.
February 24, 2025
As Marriott’s only approved guest messaging vendor, Kipsu continues to drive success across Marriott brands. Whether it’s for your staff or guests, digital messaging technology is building a better experience for everyone. There’s just one question: is adding another software system more work than it’s worth?
January 16, 2025
With different staff speaking different languages, communication can be tough, even within your team. But it doesn’t have to be difficult if you implement the right tools for your staff. So, what are these challenges, and how do we overcome them?
January 9, 2025
Welcome to 2025! Every new year brings with it new trends, topics, and new buzz-worthy talk tracks, and it’s no different for hospitality. Hotels need to keep up with the times to keep guests enjoying their stay and recommending the hotel to others. So what are some trends we expect to really take off in 2025? We’re placing our bets on these 5 hospitality trends in the new year!
December 12, 2024
A guest experience can truly be determined by your BOH team communication. If communication falls apart, the guests will feel it. Keep your guest satisfaction high with these team communication tips!
December 4, 2024
Preventative maintenance is one of those things that, while important, often gets ignored or de-prioritized for other stuff - until it’s too late. Now that the hospitality industry has bounced back, brands are requiring more properties to stay current with their preventative maintenance, getting properties back up to where they should be. So how can properties maintain brand standards while also mitigating large expenses and repairs?
November 18, 2024
As technology, robots, and AI creep further and further into the service world, is there a place where human service and technology can co-exist? Absolutely.
It's the most wonderful time of the year for hotels to transform themselves in Winter Wonderlands. See how these hotel teams go to the North Pole and back to spread some Holiday cheer.
December 20, 2019
Millennials: They are the generation that popularized avocado toast, selfies, rosé, and setting “squad goals”. But joking aside, Millennials are a serious societal force to be reckoned with.
December 19, 2019
Explore ways to meet and exceed the high expectations of modern business travelers.
September 12, 2019
General Manager, Vincent Singletary, shares his story on what drew him to the hospitality industry and tips on how to be a successful General Manager.
June 20, 2019
We won't sugarcoat it, this list is a chocolate-covered masterpiece of recommendations.
May 17, 2019
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
