Kipsu | Meet the moment.

Kipsu's Marriott Holiday Guide

With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Driving hospitality success: How Holiday Inn Plainview - Long Island engages with guests and exceeds in communication

Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.

Why Marriott Guests Love Guest Messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.

November 10, 2022

Bringing Hospitality Experience to the Table – Part 4: Sierra Thomsen

After studying abroad in high school, Sierra Thomsen realized her passion was meeting new people. Finding that the best way to do that was through the hospitality industry, she gained formative experience in hotels before becoming a customer partnership representative at Kipsu.

November 8, 2022

Best Messaging Practices for Each Marriott Bonvoy Tier

Treat loyalty members with an added flair with this personalized language.

Chances are, a large portion of your guests are Marriott Bonvoy members. This loyalty program isn’t just a perk for guests, who get rewarded for each stay, but also a bonus for individual hotels who gain more direct bookings and loyal customers. Treat loyalty members with an added flair with this personalized language.

November 3, 2022

The Best of the Best

How Tharaldson Hospitality Management uses guest messaging to make their properties No. 1

Tharaldson Hospitality Management is aiming for a goal to be the best in hospitality across their 82 hotels by using technologies like hotel guest messaging. A great example of this is the Hilton Garden Inn Phoenix/Tempe ASU Area, that used hotel texting to become the number one property out of 58 in Tempe, Arizona.

October 31, 2022

Roadside Assistance and Honeymoon Saves

The DoubleTree by Hilton Putrajaya Lakeside “texts” guest service to the next level

The sky's the limit for guest service at the DoubleTree by Hilton Putrajaya Lakeside. Using hotel text messaging, staff is able to make sure guests have everything they need at this lakeside property.

October 28, 2022

Keeping It Contactless

How everyone can stay safe with hotel texting

As the world opens back up, some travelers still want (or need) to keep to themselves. Learn how to accommodate for the contactless traveler with hotel texting, customized housekeeping practices, and mobile key.

October 26, 2022

Best Messaging Practices for Each Wyndham Rewards Loyalty Tier

Hospitality loyalty programs are a win-win—guests get rewarded for each hotel stay, and hotel brands get more direct bookings and loyal customers. To ensure all Wyndham Rewards members feel special, use customized messaging for each loyalty tier!

October 24, 2022

Bringing Hospitality Experience to the Table – Part 3: Tony Trousdale

From the Bellagio Las Vegas to hospitality texting in Minneapolis, Tony Trousdale has done it all in hospitality. His customer-first approach helped him thrive in arguably the most exciting endeavors in the hospitality industry and we’re so lucky he brought those guest-focused skills to Kipsu!

October 20, 2022

Hotel Text Messaging Is for Everyone

Hospitality messaging isn't just for luxury hotels—digital messaging can help all hotel tiers provide stellar service

Text messaging for hospitality isn’t just for the Waldorf Astoria’s of the world! Messaging with guests creates a better experience for both hotel staff and guests, no matter the hotel tier.