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With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!
For many families, the holidays are a time for togetherness: Thanksgiving dinners around the table, Christmas mornings in matching pajamas, and New Year’s countdowns with loved ones. And for some families, these moments start with travel. This is a golden opportunity to create experiences that not only ease the stress of family travel, but also sprinkle in a little holiday magic. Here are 10 ways hotels can deliver festive, family-centered hospitality during the holiday travel season.
Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.
September 8, 2022
As hotel staffing continues to be slim and travel numbers continue to soar, there couldn’t really be a worse time for budget season. But by evaluating a hotel tech stack, implementing efficient technology such as hotel messaging, and working together, hospitality teams can create flexible budgets to prepare them for uncertainty.
September 7, 2022
Hospitality texting is primarily for guest requests and communication between teams to remain efficient — but it can also be used in times of dire need! Learn how hotel messaging can come in handy when it’s a more serious matter.
August 25, 2022
The avid hotel Roseville-Minneapolis North is increasing efficiency and creating relationships with guests via hospitality texting. Whether it’s updates about the property or fostering friendships with regulars, hotel texting is bridging the gap between guest and hotel team.
August 19, 2022
By incorporating hotel messaging into their every day routine, hospitality team members can streamline operations by coordinating internally, communicating instantly, and integrating with PMS and maintenance systems.
August 15, 2022
By ingraining hospitality texting into their everyday systems, the team at Hilton Columbus Downtown is able to tackle any guest request that comes their way and operate efficiently!
August 10, 2022
As they bounce back from a tough stretch in the industry, the Holiday Inn & Suites Duluth-Downtown wanted to improve the guest experience—hotel texting to connect with guests is helping them do just that.
August 1, 2022
An oasis off the Iowan freeway, the Hard Rock Hotel & Casino Sioux City has everything a business, vacation, or roadside traveler needs: an onsite restaurant, rooms with the signature Hard Rock flair, and stellar guest service amplified by hospitality messaging!
July 29, 2022
Maintain stellar service across properties with hospitality texting—with the ability to keep messaging and recovery processes consistent, hotel text messaging services are the perfect fit for hotel management companies.
See how DoubleTree by Hilton Raleigh-Cary moved up in the overall score rankings by implementing Kipsu Exceed FCX!
April 28, 2025
Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.
April 22, 2025
Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming increasingly popular at hotels, and there are several reasons why. Not only does hotel texting benefit your team, it elevates your guest experience. There are several reasons why guest messaging is on the rise, so let’s look at these six benefits of guest messaging.
April 21, 2025
There are several front desk software options on the market today, but not all of them are created equally. Since this is such a critical backbone to the day-to-day business operation and plays such a big role in the guest experience, it is important that you consider these 4 must-have features when selecting your hotel front desk software.
March 11, 2025
The ultimate goal of your maintenance operations is to make sure guests aren’t aware of it. If you have a strong maintenance schedule with effective communication, your guests will have a smooth, seamless stay without any interruptions. Walkie talkies and post-it notes are outdated and keep your team bogged down with a heavier workload. But why should you spend money on the software if you have a system in place? Here are just a few of the benefits hoteliers will reap from implementing technology into their maintenance practices.
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