Kipsu | Meet the moment.

10 Communication Breakdowns that Sabotage Events - and Satisfaction

What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.

Kipsu to the Rescue! How IHG hotels find service recovery success with guest messaging and hotel operations

Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.

Sonja Swanson

January 5, 2026

3 Ways hotels can improve the experience for international guests

Take your customer service to the next level with these tips

As international travel continues to increase, hotels can expect to see more guests from all over the world. This growing trend is a fun opportunity for travelers to explore a new country, and for you and your hotel team to connect with a wide range of people. It’s also an opportunity to improve your guest service to cater your international guests with respect and personalization. Here are three ways you can level-up their guest experience.

Sonja Swanson

December 8, 2025

Making moments merrier: Marriott hotels spreading holiday cheer through guest messaging

Text conversations showing how Marriott can make each holiday stay unforgettable.

Ho ho ho! It’s the holiday season - one of the busiest times of the year for hotels. Marriott properties know that this is a special time of the year for celebrating with family and friends, and that guests are going to want to feel as much at home as possible.

Elizabeth Stitt

December 1, 2025

5 ways to stay agile in the 2026 hospitality industry

Take on the New Year with a fresh perspective on your hotel’s operations

2026 is shaping up to demand hoteliers to refocus their operations in the new year. From a growing divide between the luxury and economy segments, to unprecedented decreases in international tourism to the United States, the state of the hospitality industry requires new and creative ways to meet the moment for travelers.

Sonja Swanson

November 10, 2025

10 ways hotels can support families during the holiday season

Elevate your hotel’s holiday hospitality and win over traveling families

For many families, the holidays are a time for togetherness: Thanksgiving dinners around the table, Christmas mornings in matching pajamas, and New Year’s countdowns with loved ones. And for some families, these moments start with travel. This is a golden opportunity to create experiences that not only ease the stress of family travel, but also sprinkle in a little holiday magic. Here are 10 ways hotels can deliver festive, family-centered hospitality during the holiday travel season.

Sonja Swanson

November 3, 2025

Kipsu's Marriott Holiday Guide

Set your season up for success with guest messaging

With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Sonja Swanson

October 27, 2025

5 Hospitality “horror” stories your hotel can avoid

Don’t let negative reviews scare away your guests

Your hotel staff can prevent most negative reviews from happening with the right tools and tips. So, in honor of Spooky Season, let’s take a look at these five terrifying tales from guests and how you can avoid them.

Sonja Swanson

September 24, 2025

Driving hospitality success: How Holiday Inn Plainview - Long Island engages with guests and exceeds in communication

This IHG hotel successfully leveraged Kipsu across all departments

Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.

Sonja Swanson

September 16, 2025

Why Marriott Guests Love Guest Messaging

Meet guests where they are at with guest messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.