Kipsu | Meet the moment.

Kipsu's Marriott Holiday Guide

With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Driving hospitality success: How Holiday Inn Plainview - Long Island engages with guests and exceeds in communication

Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.

Why Marriott Guests Love Guest Messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.

April 4, 2022

WhatsApp Streamlines Guest Messaging at Fairmont Jasper Park Lodge

How the most popular digital messaging platform is helping this Canadian property connect with guests

To accommodate international guests, Fairmont Jasper Park Lodge uses digital messaging via WhatsApp to communicate, coordinate internally, and create an elevated experience for travelers.

March 29, 2022

Keeping Guests Happy With Guest Messaging

How the Holiday Inn Express and Suites Arlington uses hotel texting to improve the guest experience

Located between Fort Worth and Dallas, the Holiday Inn Express and Suites Arlington is always busy. Learn how they’re using guest messaging to increase efficiency and make sure every guest is happy.

March 25, 2022

Bringing the Ambassador Hotel Kansas City to No. 1

How hotel texting has helped this property rise to the top of the Autograph Collection ranks

After implementing digital messaging at his hotel, John Anastasopoulos is leading the Autograph hotel rankings in guest satisfaction. Learn how text messaging for hotels is improving guest experiences and increasing staff efficiency at the Ambassador Hotel Kansas City.

March 16, 2022

Hospitality Highlight: The Curtis Denver

Sharing unique offerings through hospitality messaging at this eclectic DoubleTree

Aaron Bayford has been a Kipsu champion at two previous hotels, and now he’s elevating the guest experience at The Curtis Denver. Explore how hotel texting is used to mitigate problems and increase guest satisfaction.

March 7, 2022

What Is Global Readiness For A Messaging Solution?

Hotel texting is making its way across the industry, and across the globe

Guest messaging in hospitality is on the rise, but there’s a lot to consider on the international scale. From regulatory compliance to 24-hour support, a lot of factors go into providing global messaging in hospitality.

February 22, 2022

How Guest Messaging Can Help Streamline Housekeeping

Save time, energy, and resources by utilizing hospitality texting for housekeeping services

To organize the biggest cost driver in the hospitality industry, many hotel teams are turning to guest messaging for more efficient housekeeping processes.

February 16, 2022

Focusing on the Bright Side With Hotel Messaging

How the team at the Holiday Inn Express & Suites Goodyear/West Phoenix is keeping it positive with hospitality texting

Kipsu’s guest messaging platform is bringing a bit of positivity to busy front desks at the four hotels Megan Newman has in her portfolio.

February 9, 2022

Hospitality Highlight: Sunshine Hospitality

How hotel texting is streamlining guest service at these Wisconsin Wyndhams

Nick Patel of Sunshine Hospitality is using guest messaging to elevate customer experience at his multiple hotels in Wausau, Wisconsin. Explore his journey in the hospitality industry and how he's using guest messaging to create memorable moments with guests.

Hospitality