Kipsu | Meet the moment.

10 Communication Breakdowns that Sabotage Events - and Satisfaction

What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.

Kipsu to the Rescue! How IHG hotels find service recovery success with guest messaging and hotel operations

Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.

March 29, 2022

Keeping Guests Happy With Guest Messaging

How the Holiday Inn Express and Suites Arlington uses hotel texting to improve the guest experience

Located between Fort Worth and Dallas, the Holiday Inn Express and Suites Arlington is always busy. Learn how they’re using guest messaging to increase efficiency and make sure every guest is happy.

March 25, 2022

Bringing the Ambassador Hotel Kansas City to No. 1

How hotel texting has helped this property rise to the top of the Autograph Collection ranks

After implementing digital messaging at his hotel, John Anastasopoulos is leading the Autograph hotel rankings in guest satisfaction. Learn how text messaging for hotels is improving guest experiences and increasing staff efficiency at the Ambassador Hotel Kansas City.

March 16, 2022

Hospitality Highlight: The Curtis Denver

Sharing unique offerings through hospitality messaging at this eclectic DoubleTree

Aaron Bayford has been a Kipsu champion at two previous hotels, and now he’s elevating the guest experience at The Curtis Denver. Explore how hotel texting is used to mitigate problems and increase guest satisfaction.

March 7, 2022

What Is Global Readiness For A Messaging Solution?

Hotel texting is making its way across the industry, and across the globe

Guest messaging in hospitality is on the rise, but there’s a lot to consider on the international scale. From regulatory compliance to 24-hour support, a lot of factors go into providing global messaging in hospitality.

February 22, 2022

How Guest Messaging Can Help Streamline Housekeeping

Save time, energy, and resources by utilizing hospitality texting for housekeeping services

To organize the biggest cost driver in the hospitality industry, many hotel teams are turning to guest messaging for more efficient housekeeping processes.

February 16, 2022

Focusing on the Bright Side With Hotel Messaging

How the team at the Holiday Inn Express & Suites Goodyear/West Phoenix is keeping it positive with hospitality texting

Kipsu’s guest messaging platform is bringing a bit of positivity to busy front desks at the four hotels Megan Newman has in her portfolio.

February 9, 2022

Hospitality Highlight: Sunshine Hospitality

How hotel texting is streamlining guest service at these Wisconsin Wyndhams

Nick Patel of Sunshine Hospitality is using guest messaging to elevate customer experience at his multiple hotels in Wausau, Wisconsin. Explore his journey in the hospitality industry and how he's using guest messaging to create memorable moments with guests.

February 4, 2022

How a Pandemic World Accelerated the Growth of Guest Messaging

Contactless communication grew out of COVID-19 restrictions—now it's here to stay

The hospitality industry was forever changed by COVID-19. Digital messaging is just one way it’s adapting to new technologies, rising customer expectations, and understaffed teams.

Hospitality