The latest trend in the hotel industry: health and wellness

How to provide more health-conscious offerings for guests

When booking a hotel room, there are certain basic amenities most people expect will be available to them. 24-hour access to a gym or pool is not a surprise in most full-service hotels and is even starting to become standard at focused-service properties around the world. More recently, however, many hotels seem to be expanding beyond the standard gym and pool amenities.

Hospitality Highlight: Hilton Houston SW

Manager Saud Qaisar leads his team in their quest to build an excellent experience for each and every one of their diverse guests.

A Little Love for Kipsu

See how guests like hotel texting with these heartwarming reviews.

Read what guests are saying about our hospitality partners.

Hospitality Highlight: Sanctuary Camelback Mountain Resort and Spa

Connecting on a personal level with Kipsu

Tucked away in the stunning landscape of Camelback Mountain in Arizona, the Sanctuary Camelback Mountain Resort and Spa offers a luxurious oasis to the most discerning travelers. With 53 sprawling acres of breathtaking panoramic views, this resort offers an unmatched dining experience with an award-winning chef, an expansive collection of rejuvenating spa treatments, and a collection of rooms that seamlessly blends contemporary design with at-home comfort. But behind all that splendor is the true gem of the Sanctuary Camelback: the service.

A Little Love for Kipsu: Focused Service Hotels

Kipsu sees reviews every day on TripAdvisor, brand review scores, and other review sites that show how much guests appreciate our service. So we decided to share a few of our favorites! Take a look:

The 20 Year Perspective

How Kipsu is playing the long game

How embracing a long-term mindset changed the way we are building Kipsu.

AI in hospitality: the pros and cons of implementing artificial intelligence in your hotel

Which is better for hotels: chatbot or real human service?

Artificial intelligence is increasingly prevalent in our day-to-day lives, and it isn’t going away. When it comes to guest messaging, AI can be a great tool for hotels to leverage. Chatbots can also fall short in elements of exceptional customer service. Let’s take a look at the pros and cons of using AI to message your guests.

Orlando Hotel Boosts Guest Satisfaction Through Digital Messaging

How the Staybridge Suites Orlando Lake Buena Vista is taking it to the next level with hotel texting

Learn how the Staybridge Suites Orlando Lake Buena Vista uses texting to provide quick and effective service recovery.