Four ways guest messaging has enhanced teams at Marriott hotels

How hotel texting increases ITR scores and Bonvoy Loyalty signups

If Marriott hotels want to stay competitive, they will need to look at what tech resources they can leverage. But can you implement more technology without eliminating the necessary human touch from staff that make Marriotts stand out? Many of the most successful technologies in the service and hospitality space today not only allow agents to remain in their roles, but actually enhance and extend the service they provide.

The importance of language translation in hotels

Why your multilingual hotel staff needs a SaaS with translation capabilities

With different staff speaking different languages, communication can be tough, even within your team. But it doesn’t have to be difficult if you implement the right tools for your staff. So, what are these challenges, and how do we overcome them?

5 hospitality trends you will see in 2025.

What are hotels doing this year to elevate the guest experience?

Welcome to 2025! Every new year brings with it new trends, topics, and new buzz-worthy talk tracks, and it’s no different for hospitality. Hotels need to keep up with the times to keep guests enjoying their stay and recommending the hotel to others. So what are some trends we expect to really take off in 2025? We’re placing our bets on these 5 hospitality trends in the new year!

IHG sees benefits of guest messaging with PMS integration and automated welcome messages

Technology that connects with IHG software like Hapi so you can focus on connecting with your guests.

One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

Making moments merrier: IHG hotels use guest messaging through the holiday season to create special memories for their guests.

11 guest conversations showing how IHG can make each holiday stay unforgettable.

From highlighting the Christmas festivities around, to delivering presents for the kids, these eleven conversations show how IHG brings the holiday spirit to their hotels.

Hospitality in any language: using SaaS technology to support multilingual staff and guests

Today’s hospitality industry has expanded far beyond regional and national borders - from global hotel brands, to increased international travel and more. At Kipsu, we recognize the importance of providing the highest level of service to guests, while also enabling your staff to communicate as efficiently and effectively as possible. That’s why we’ve heavily invested in creating multiple UI languages for our platform, and offer myriad translation options for guest messaging.

Build strong BOH communication at your hotel with these tips

Implement these communication practices with your back-of-house staff to boost your guest satisfaction

A guest experience can truly be determined by your BOH team communication. If communication falls apart, the guests will feel it. Keep your guest satisfaction high with these team communication tips!

Preventative maintenance: A plan to keep your hotel repair costs low and your guest satisfaction high

Tips to stay on top of your hotel’s preventative maintenance

Preventative maintenance is one of those things that, while important, often gets ignored or de-prioritized for other stuff - until it’s too late. Now that the hospitality industry has bounced back, brands are requiring more properties to stay current with their preventative maintenance, getting properties back up to where they should be. So how can properties maintain brand standards while also mitigating large expenses and repairs?