Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, removing, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As a leading guest messaging solution trusted by the most recognized brands, Kipsu is the tech tool your hotel needs to boost loyalty recognition, loyalty signups, and survey scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.
Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.
The Drake Hotel leveraged Kipsu Exceed FCX to improve team communication and operational efficiency.
February 26, 2024
What exactly is guest messaging, and why is it such a big deal? Well, think of it as your direct line to hotel guests, right at your fingertips. Instead of picking up the phone and waiting on hold or making a trip to the front desk, guests can simply shoot off a quick message through the hotel's messaging platform. Whether they need extra towels, want to book a dinner reservation, or have a question about local attractions, guest messaging has got you covered.But it's not just about convenience for guests; it's about supercharging hotel efficiency. Let's break it down.
February 12, 2024
At its core, messaging feedback allows guests to communicate their thoughts, concerns, and preferences in real-time, directly through their smartphones or tablets. Gone are the days of forgettable survey forms or waiting in line at the front desk to voice an opinion – with digital messaging, the power to shape a guest’s experience lies right at your fingertips.So, how exactly does messaging feedback work, and why is it so effective in enhancing customer satisfaction at resorts? Let’s take a look from the guest’s point of view.
February 5, 2024
Digital messaging is a crucial tool for ensuring seamless communication before, during, and after the event. Unusually high volumes and influx of guests can really show the cracks in your communication systems, especially if you’re not properly prepared for what’s to come. As you plan for the next major event in your town, here are some valuable tips and messaging features you can use to keep guests informed and engaged from start to finish.
Hotels can make or break a vacation experience, and the quality of service is often the deciding factor. From the moment guests arrive, they expect a high level of attention and care. That's why hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. So how does guest messaging impact key metrics in Guest Love survey scores? Let’s take a closer look.
January 30, 2024
January 29, 2024
When guests choose your resort for their stay, they're not just looking for a comfortable room; they're seeking an unforgettable experience. One key element that can elevate their stay is the effective utilization of onsite amenities. From swimming pools and wellness spas to restaurants and cocktail bars, resorts offer a variety of facilities that can enhance the overall guest experience. Let’s explore creative ways to help your guests make the most out of the onsite amenities you provide.
January 22, 2024
When guests choose luxury hotels for their stay, they are expecting that luxurious experience. Managing luxury hotels requires exceptional customer service and strong communication between departments, employees, and guests. Having a single SaaS solution that provides digital communication could optimize your team efficiency and enhance your guest experience. That's why Kipsu’s digital messaging features offer many amenities that make a luxurious experience for both your staff and guests. Take a look at some of the digital messaging features that take your hotel to the next level.
January 8, 2024
As we begin the new year, we want to explore the emerging and sustaining trends in the hospitality industry. From personalized experiences to major technology advancements, Kipsu is here to help your property stay in the know with the latest innovations and expectations in hospitality. Let’s take a look at some of the top hospitality trends of 2024 and how digital messaging can play a role in fulfilling those trends.
See how DoubleTree by Hilton Raleigh-Cary moved up in the overall score rankings by implementing Kipsu Exceed FCX!
April 28, 2025
April 22, 2025
Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming increasingly popular at hotels, and there are several reasons why. Not only does hotel texting benefit your team, it elevates your guest experience. There are several reasons why guest messaging is on the rise, so let’s look at these six benefits of guest messaging.
April 21, 2025
There are several front desk software options on the market today, but not all of them are created equally. Since this is such a critical backbone to the day-to-day business operation and plays such a big role in the guest experience, it is important that you consider these 4 must-have features when selecting your hotel front desk software.
March 11, 2025
The ultimate goal of your maintenance operations is to make sure guests aren’t aware of it. If you have a strong maintenance schedule with effective communication, your guests will have a smooth, seamless stay without any interruptions. Walkie talkies and post-it notes are outdated and keep your team bogged down with a heavier workload. But why should you spend money on the software if you have a system in place? Here are just a few of the benefits hoteliers will reap from implementing technology into their maintenance practices.
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)