Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.
The Drake Hotel leveraged Kipsu Exceed FCX to improve team communication and operational efficiency.
See how DoubleTree by Hilton Raleigh-Cary moved up in the overall score rankings by implementing Kipsu Exceed FCX!
February 25, 2025
Guests have increasingly become more environmentally conscious; almost 75% of global travelers reported preferring to staying at hotels that implement sustainable practices. Not only do hotels need to adapt their operations to help fight climate change, but they also need to adapt to keep guest loyalty and attract new guests. The problem, however, is how do you get guests to partake in your green initiatives, and how will they know what sustainability efforts you are making? Through effective communication and messaging, you will be able to bring awareness to your guests while also encouraging them to participate in your eco-friendly practices.
February 24, 2025
As Marriott’s only approved guest messaging vendor, Kipsu continues to drive success across Marriott brands. Whether it’s for your staff or guests, digital messaging technology is building a better experience for everyone. There’s just one question: is adding another software system more work than it’s worth?
February 3, 2025
When Hyatt guests book a stay at one of the luxury, lifestyle, or classics properties, they expect a next-level experience. Managing luxury and upscale hotels requires exceptional customer service and strong communication between departments, employees, and guests. From personalizing the guest experience through curated recommendations, to attending to requests efficiently across teams, it’s important that your team has a proper solution in place to maintain high-quality service.
January 30, 2025
There are many different ways your property can increase its efficiency without sacrificing the guest experience. Now, we’re excited to bring IHG hotels the next step in driving efficiency with the introduction of our Automated Welcome Messages feature.
January 27, 2025
If Marriott hotels want to stay competitive, they will need to look at what tech resources they can leverage. But can you implement more technology without eliminating the necessary human touch from staff that make Marriotts stand out? Many of the most successful technologies in the service and hospitality space today not only allow agents to remain in their roles, but actually enhance and extend the service they provide.
January 16, 2025
With different staff speaking different languages, communication can be tough, even within your team. But it doesn’t have to be difficult if you implement the right tools for your staff. So, what are these challenges, and how do we overcome them?
January 9, 2025
Welcome to 2025! Every new year brings with it new trends, topics, and new buzz-worthy talk tracks, and it’s no different for hospitality. Hotels need to keep up with the times to keep guests enjoying their stay and recommending the hotel to others. So what are some trends we expect to really take off in 2025? We’re placing our bets on these 5 hospitality trends in the new year!
January 7, 2025
One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.
As hotels steer more and more towards technology for increased efficiency and elevated guest experience, it’s important to remember what makes the industry: (human) hospitality.
June 10, 2022
Whether it’s a truck driver stopping halfway on their route, or a family visiting for a sports tournament, the Holiday Inn Effingham is providing a great stay with committed staff and hospitality guest messaging.
June 6, 2022
To put the front desk at ease and increase guest satisfaction, top hotel tech solutions such as hotel texting services plug into the existing tech stack of hotels.
June 3, 2022
Hotel tech is becoming an integral part of the industry—from guest messaging to efficient integrations with PMS, learn about the industry’s must-have for IHG Hotels and Resorts worldwide.
June 1, 2022
From salt collector conferences to karate competitions, the Crowne Plaza Suites Providence-Warwick Airport has the event space for any group. Learn how they keep it all straight with hospitality guest messaging.
May 23, 2022
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