Hotel Guest Messaging

6 benefits of hotel guest messaging

Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming increasingly popular at hotels, and there are several reasons why. Not only does hotel texting benefit your team, it elevates your guest experience. There are several reasons why guest messaging is on the rise, so let’s look at these six benefits of guest messaging.

Bleisure travel made easy: 10 tips to enhance the experience for business and remote guests

If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to support your bleisure guests.

AI in hospitality: the pros and cons of implementing artificial intelligence in your hotel

Artificial intelligence is increasingly prevalent in our day-to-day lives, and it isn’t going away. When it comes to guest messaging, AI can be a great tool for hotels to leverage. Chatbots can also fall short in elements of exceptional customer service. Let’s take a look at the pros and cons of using AI to message your guests.

Mackenzie Matthees

June 19, 2024

The Online Travel Agency problem: How to get more direct bookings using guest messaging

Leverage guest messaging to minimize OTA bookings

Hotels are grappling with the challenge of losing revenue to online travel agencies (OTAs), a long-standing issue exacerbated by the hefty commissions these agencies take. Despite the perceived convenience associated with OTAs, hotels are recognizing the urgency of reclaiming direct bookings. To address this, leveraging platforms like Facebook Messenger and Apple Business Chat for seamless communication, combined with robust loyalty programs, emerges as a strategic solution.

June 18, 2024

What Is Guest Messaging?

Why you should pay attention to hospitality’s fastest-growing secret weapon.

A fast-growing addition in the hospitality industry, guest messaging digitally connects guests directly with hotel staff. Via text and other channels, guest messaging leads to higher overall ratings, more direct bookings, and increased staff efficiency.

Mackenzie Matthees

June 10, 2024

Millennial & Gen Z’s Traveling Preferences

How Guest Messaging Can Attract Millennials and Gen Z Travelers

Millennials and Gen Z are reshaping the travel industry with more unique preferences than previous generations. They are a tech-savvy population, looking to immerse themselves in new cultures and create personalized vacations. Let’s dive deeper into the preferences and behaviors of Millennials and Gen Z travelers, and how guest messaging meets the expectations of this important demographic. 

Sonja Swanson

May 29, 2024

5 Ways Guest Messaging Helps IHG Hoteliers Boost Intent-To-Recommend Scores

A great experience with guest messaging makes guests want to recommend your hotel to others.

Although hotels employ different measures to assess guest satisfaction, the intention to revisit or recommend stands as the benchmark of excellence in the hospitality industry. It serves as the litmus test that separates the best from the rest. There are several factors that can impact your property’s intent-to-recommend scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help IHG properties boost guest recommendation scores.

Sonja Swanson

May 13, 2024

Hospitality Highlight: Embassy Suites Bethesda Leverages Hotel Texting to Engage With Their Guests

From renovations to extended-stay guests, Kipsu helps Embassy Suites meet the moment.

With our recent partnership with Hilton, bringing Kipsu to all of their locations across all brands, many are already seeing the benefit of hotel texting within a few months. Victor Hernandez, Front Desk Supervisor at Embassy Suites Bethesda, sat down with us to share his experience with Kipsu. From engaging with extended-stay guests to keeping communication strong during renovations, the hotel has seen how Kipsu can meet the moment for each of their needs.

Sonja Swanson

April 10, 2024

Hospitality Highlight: Homewood Suites Concord Extends Seamless Communication to Extended-Stay Guests With Kipsu

Guest messaging is the right tool for extended stay hotels.

Homewood Suites Concord understands the importance of building strong connections with their guests. Being the newest property in the high-demand area just outside of Charlotte, North Carolina, Homewood Suites wants to establish a strong foundation with their service. “Being the only upscale extended stay property [in the area], we just seem to enjoy really high occupancy levels, it seems like all year long,” says Gen Steele, Guest Services Representative at Homewood Suites. 

Sonja Swanson

April 8, 2024

How Hotels Prepare For Solar Eclipse Tourism

How do hotels prepare for one of the biggest events in the hospitality industry?

This year’s solar eclipse will likely be 2024’s biggest event in the U.S., bringing in over an estimated 1 billion dollars in revenue for the regions where the total eclipse will appear. While these numbers are exciting, it’s important to remember that this increase in incoming tourism will also lead to an increase in demand on the staff at hotels in the area. 

Sonja Swanson

March 12, 2024

How Hotels Can Boost Guest Engagement With a Mid-Stay Status Check (Templates Included!)

With hospitality texting, guests can easily text in requests or questions, and hotels can even prompt guests to tell staff what they need with the mid-stay message.

Guest service is arguably the most important part of the hospitality industry—ensuring guests have what they need and feel comfortable asking for it if they don’t. But now that texting is preferred over calling, hotels have to make sure they’re providing the right channels for open communication.With hospitality texting, guests can easily text in requests or questions, and hotels can even prompt guests to tell staff what they need with the mid-stay message. These status checks are a great tool to improve brand survey scores and boost your guest engagement. Let’s dive into the mid-stay check-in and ways you can implement it at your hotel.

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