IHG sees benefits of guest messaging with PMS integration and automated welcome messages

Technology that connects with IHG software like Hapi so you can focus on connecting with your guests.

One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

Making moments merrier: IHG hotels use guest messaging through the holiday season to create special memories for their guests.

11 guest conversations showing how IHG can make each holiday stay unforgettable.

From highlighting the Christmas festivities around, to delivering presents for the kids, these eleven conversations show how IHG brings the holiday spirit to their hotels.

Property management system integrations: IHG sees benefits of using a PMS connector with guest messaging technology

Technology that connects with IHG software like Hapi so you can focus on connecting with your guests.

One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

Guest messaging’s ROI: why IHG hotels are adding Kipsu to their 2025 budget

It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property. 

Kipsu’s IHG Holiday Guide: Set your season up for success with guest messaging

The busy season doesn’t have to be stressful. Kipsu is here to help!

It’s the most wonderful time of the year! And for hotels, it’s the busiest time of the year!With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the IHG brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Meet the Moment: How IHG hotels use texting to create special moments for special occasions.

From anniversaries to birthdays, IHG properties use guest messaging to bring an unforgettable experience for guests celebrating their important day.

As IHG’s only preferred partner, Kipsu has been able to help IHG hotels make guests feel like VIPs on their special occasions. Take a look at these real conversations from our partners that show how front desk staff were able to meet the (special) moment for their guests.

Kipsu brings success around the globe: Crowne Plaza Perth boosts loyalty recognition using hotel texting.

Discover how they were able to increase their scores in just 30 days.

The Crowne Plaza, Perth joined Kipsu, and just 30 days later they had improved their loyalty recognition score by more than 10%! We sat down with their Operations Manager, Kai Kenkal, to learn more about their success with guest messaging and how they were able to leverage this tool to boost loyalty recognition. See what Kai has to say about Kipsu!

3 Guest Messaging Takeaways from 3 IHG Partners

Hear from the IHG properties themselves about how Kipsu helps bring them success.

Over the past few years, Kipsu has built strong relationships with our IHG partners, and we have seen how guest messaging has elevated the experience for both staff and guests. Some of the hotels have shared their praise for guest messaging at their property - let’s take a look at what they have to say about Kipsu!