Kipsu | Meet the moment.

Why a bad experience can still lead to a great residence review

Research shows that when a problem is handled quickly and effectively, residents often walk away even more satisfied than if the issue had never occurred. This is known as the Service Recovery Paradox, and it offers a powerful opportunity for multifamily teams to strengthen relationships and build lasting loyalty.

Collect resident feedback before they hit online reviews

75% of renters check out a community’s online reviews before making contact. When it comes to your online reputation, a single negative review can steer potential renters away, leaving the managers at a disadvantage. Small things such as delays in communication can spiral into resentment, causing a dent in the property's reputation. What if we were able to address the concerns before they ever went public? Collecting proactive feedback allows your team to address issues before they escalate.

September 1, 2022

Why it's time to adopt a “best-of-breed” model in multifamily

How to accommodate for residents who are expecting more

As the rental industry becomes even more competitive and demanding, it may be time to adopt the “best-of-breed” model to connect with residents via resident texting and other digital messaging platforms. Not only does it provide a seamless communication line for residents and property managers, but it’s the way the people want.

August 25, 2022

4 Reasons Texting Is Key for Work From Home Residents

Why digital messaging is the best way to communicate with those who work from home

More residents in their apartment during hours that the unit would traditionally be empty has led to a new sensitivity around weekday noise and disruption. A robust digital guest engagement platform can ensure you are communicating in a way that is efficient for your team and convenient for your work-from-home residents.

August 1, 2022

Why a CRM isn’t enough when it comes to resident texting

Properties need more than simple CRM systems to boost the residence experience

While a CRM can send and receive text messages, it doesn't necessarily have all the capabilities needed for robust and rich resident engagement. Explore aspects of resident messaging that property managers should consider when evaluating systems and solutions.

July 26, 2022

Increase Resident Experience With These 5 Tips

Make residents feel at home and they'll be sure to stay

In the multifamily industry, resident experience is No. 1. Making sure this experience is top notch is at the forefront of increased renewal rates and lower turnover spend. These seemingly simple but impactful ways to make a property stand out are guaranteed to boost resident satisfaction and increase resident retention.

July 15, 2022

How a Simple Text Can Improve Google Reviews

Digital messaging helps properties get in touch with residents before they leave a bad (and public) review

While Google reviews are a great way to research properties and places to live, they're also a very public place where issues and concerns can live. Learn how resident messaging solutions can help properties resolve resident requests before they become a negative review.

Louise Rosenbaum