Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
By engaging with guests more deeply and empowering teams to be themselves, hotels can deliver experiences that feel real, authentic, and truly one of a kind.
As the demand for immersiveness continues to rise, use these tips to bring them into your world and a once-in-a-lifetime experience.
As international travel continues to increase, hotels can expect to see more guests from all over the world. This growing trend is a fun opportunity for travelers to explore a new country, and for you and your hotel team to connect with a wide range of people. It’s also an opportunity to improve your guest service to cater your international guests with respect and personalization. Here are three ways you can level-up their guest experience.
March 25, 2022
After implementing digital messaging at his hotel, John Anastasopoulos is leading the Autograph hotel rankings in guest satisfaction. Learn how text messaging for hotels is improving guest experiences and increasing staff efficiency at the Ambassador Hotel Kansas City.
March 16, 2022
Aaron Bayford has been a Kipsu champion at two previous hotels, and now he’s elevating the guest experience at The Curtis Denver. Explore how hotel texting is used to mitigate problems and increase guest satisfaction.
March 7, 2022
Guest messaging in hospitality is on the rise, but there’s a lot to consider on the international scale. From regulatory compliance to 24-hour support, a lot of factors go into providing global messaging in hospitality.
February 28, 2022
A fan of guest messaging in hospitality since she started, General Manager Veronica Rosbolt is elevating the experience for 99 percent of guests at her Holiday Inn Express & Suites Mall of America - MSP Airport.
February 22, 2022
To organize the biggest cost driver in the hospitality industry, many hotel teams are turning to guest messaging for more efficient housekeeping processes.
February 9, 2022
Nick Patel of Sunshine Hospitality is using guest messaging to elevate customer experience at his multiple hotels in Wausau, Wisconsin. Explore his journey in the hospitality industry and how he's using guest messaging to create memorable moments with guests.
October 8, 2021
With more and more hotel options available, guests are turning to their peers for insights and recommendations. This makes understanding how review sites like TripAdvisor work even more critical so you can know how to stand out.
October 1, 2021
As the world returns to normalcy, guest messaging is one hospitality trend that guests have come to expect. Hotel brands are utilizing messaging as a powerful tool to drive loyalty, satisfaction, and brand app downloads.
Hospitality guest messaging helps create countless memorable moments—at the Shangri La Al Husn and Barr Al Jissah, it’s a mix of natural wonder.
June 14, 2022
As hotels steer more and more towards technology for increased efficiency and elevated guest experience, it’s important to remember what makes the industry: (human) hospitality.
June 10, 2022
Whether it’s a truck driver stopping halfway on their route, or a family visiting for a sports tournament, the Holiday Inn Effingham is providing a great stay with committed staff and hospitality guest messaging.
June 6, 2022
Hotel tech is becoming an integral part of the industry—from guest messaging to efficient integrations with PMS, learn about the industry’s must-have for IHG Hotels and Resorts worldwide.
June 1, 2022
The bleisure phenomenon that combines business and leisure travel is taking over the hospitality industry. Learn how hotels can keep up and use tools like digital messaging to make guest experiences better than ever.
May 19, 2022
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