Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
One of the most crucial aspects of that communication that guests will notice is your responsiveness. Are you responding to your guests quickly and appropriately? If guests feel ignored, they are going to leave negative reviews and look elsewhere for their next trip. If you want guests to be satisfied, you need to address their issues quickly.
Kipsu’s guest messaging has proved time and time again that it is an effective resource across Marriott properties for service recovery. Engagement between guests and staff, and keeping documentation of conversations, are very useful in rectifying bad experiences and preventing bad experiences in the future.
Service recovery is the process of addressing and resolving a customer issue in such a way that the customer leaves satisfied. While many hotels excel in this area, everyone can agree when it comes to handling potential guest complaints, it’s best to prevent the issues from happening at all. Here are 6 easy tips to deliver the heightened experience guests expect from your hotel, and prevent potential guest complaints.
November 8, 2018
A recent case study gives an in-depth look at text messaging’s unique ability to impact extended stay hotels from day-to-day operations to long-term guest satisfaction.
September 24, 2018
The Mount Pleasant Comfort Inn & Suites is known for being a leading property brand wide. Learn how Kipsu has impacted their guest service operations and helped land their team in the top 5% of all Comfort Inn properties!
September 10, 2018
Take a sneak peek at Kipsu's shopping stats as our retail partners continue to provide top-notch shopping experiences.
July 31, 2018
Learn how Kipsu's partnership with the Crystal Cove Beach Resort has impacted the resort's communication and guest service on their stunning beachfront property.
Hospitality is one of the industries answering the call to decrease their environmental footprint and support Green Initiatives.
April 26, 2018
Although we all hope to never be caught in an emergency situation, they do happen from time to time. See how a few of our incredible partners leveraged Kipsu to help increase communication and alleviate stress during some unexpected scenarios.
Grand Geneva Resort is a four-diamond facility and has on-property amenities like a spa, golf course, hiking trails, and ski slopes. The resort primarily attracts guests from the Chicago metro and the greater Milwaukee area. The staff at Grand Geneva have truly embraced the power of text messaging and is taking their exceptional service to the next level. This has helped provide exceptional service which exceeds the expectations guests are hoping for, without the staff having to read between the lines.
February 26, 2018
Chatbot technology is nothing new. Since the first chatbot was developed in 1966 (that’s right, bots are as old as The Beatles), the foundations of bots have been slow to evolve beyond keyword-based replies and natural language processing.
By ingraining hospitality texting into their everyday systems, the team at Hilton Columbus Downtown is able to tackle any guest request that comes their way and operate efficiently!
August 15, 2022
An oasis off the Iowan freeway, the Hard Rock Hotel & Casino Sioux City has everything a business, vacation, or roadside traveler needs: an onsite restaurant, rooms with the signature Hard Rock flair, and stellar guest service amplified by hospitality messaging!
August 1, 2022
Maintain stellar service across properties with hospitality texting—with the ability to keep messaging and recovery processes consistent, hotel text messaging services are the perfect fit for hotel management companies.
July 29, 2022
To boost Bonvoy loyalty members and direct bookings through the Marriott Bonvoy app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that?From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options—here are just a few.
July 18, 2022
Both hotel brands and guests can benefit greatly from loyalty programs, but only if guests know about them! Learn some valuable ways to promote hotel loyalty programs and their benefits through hospitality messaging and more.
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