Guest Service & Satisfaction

Why Marriott Guests Love Guest Messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.

5 Hospitality “horror” stories your hotel can avoid

Your hotel staff can prevent most negative reviews from happening with the right tools and tips. So, in honor of Spooky Season, let’s take a look at these five terrifying tales from guests and how you can avoid them.

5 guest messaging features that create a luxury experience for IHG guests

Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make an IHG stay unforgettable.

December 18, 2023

5 Funciones de Mensajería Digital para Mejorar la Experiencia en el Resort

Nuestra mensajería digital ofrece funciones que encantarán tanto a sus huéspedes como a su personal.

La gestión de grandes complejos turísticos requiere una sólida comunicación entre departamentos, empleados y clientes. Contar con una única solución SaaS que proporcione comunicación digital podría optimizar la eficiencia de su equipo y mejorar la experiencia de sus huéspedes. Afortunadamente, la mensajería digital de Kipsu ofrece muchas funciones que podrían aumentar fácilmente su ROI. Desde las funciones de alimentos y bebidas hasta la difusión de mensajes en todo el sitio, eche un vistazo a las funciones de mensajería digital de Kipsu.

Sonja Swanson

December 4, 2023

5 Digital Messaging Features to Enhance the Resort Experience

Our digital messaging offers features that both your guests and staff will love!

Managing large resorts requires strong communication between departments, employees, and guests. Having a single SaaS solution that provides digital communication could optimize your team efficiency and enhance your guest experience. Luckily, Kipsu’s digital messaging offers many features that could easily increase your ROI. From food and beverage capabilities, to broadcasting messages site-wide, take a look at five of Kipsu’s digital messaging features.

Sonja Swanson

November 3, 2023

5 Ways Hoteliers Can Use Guest Messaging To Boost ITR Scores

Guest messaging can boost different factors that go into your intent-to-recommend scores.

Although hotels employ different measures to assess guest satisfaction, the intent-to-recommend score (ITR) stands as the benchmark of excellence in the hospitality industry. It serves as the litmus test that separates the best from the rest. There are several factors that can impact your property’s ITR scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help boost guest recommendation scores.

Sonja Swanson

November 1, 2023

5 Ways Marriott Hoteliers Can Use Guest Messaging To Boost ITR Scores

Guest messaging can boost different factors that go into your intent-to-recommend scores.

When evaluating your hotel’s overall performance, intent-to-recommend (ITR) is a great KPI. It can imply whether or not the guests will come back to stay again, if they will bring in new guests, or if their experience throughout the stay was exceptional. There are several factors that can impact your property’s ITR scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help boost guest recommendation scores.

Sonja Swanson

October 24, 2023

Why Guest Messaging is a Game-Changer for Short-Staffed Hotels

Alleviate the pains of staffing shortages with tools like guest messaging.

In the hospitality industry, hotel managers continue to see labor shortages as one of their top issues. Short-staffed hotels face unique challenges in providing exceptional customer service while efficiently handling guest requests and inquiries. However, with the advent of guest messaging platforms, these hotels now have access to a game-changing solution that can help them overcome staffing limitations and deliver a superior guest experience.

Sonja Swanson

October 16, 2023

5 Tácticas para Impulsar la Fidelización de Accor ALL

Desde difundir el mensaje de forma original hasta informar a los huéspedes de lo que se están perdiendo, existen numerosas opciones para incrementar el número de miembros de Accor.

Para fomentar las inscripciones a Accor Live Limitless (ALL) Loyalty y las reservas directas a través de la aplicación o el sitio web de Accor, se recomienda al personal del hotel que se encargue de asegurarse de que los huéspedes se inscriban en el programa. ¿Pero cómo se hace eso? Hay miles de opciones, desde hacer que se sepa de forma creativa hasta informar a los invitados de lo que se están perdiendo:

Sonja Swanson

October 5, 2023

Overnight Support for Overnight Staff: Why Hotels Need a SaaS with 24/7 Customer Service

Get the same customer service for your hotel that you give to your guests.

In today's fast-paced and interconnected world, the hospitality industry is heavily reliant on technology to deliver exceptional guest experiences. From online bookings to keyless entry systems, hotels are embracing technology to streamline operations and enhance guest satisfaction. However, with the increasing reliance on technology comes the need for hotels to have reliable and efficient customer support, available 24/7.

Sonja Swanson

September 13, 2023

Por qué los huéspedes de IHG adoran la mensajería para huéspedes

IHG ha comprobado cómo aumentan las puntuaciones de "Guest Love" de sus hoteles al utilizar la mensajería para huéspedes. Echemos un vistazo a cómo Kipsu ayuda a mejorar las métricas clave en las puntuaciones de las encuestas.

Los hoteles son decisivos a la hora de disfrutar de unas vacaciones, y la buena calidad del servicio suele ser el factor decisivo. Desde su llegada, los huéspedes esperan un alto nivel de atención y cuidado. Por este motivo, los hoteles recurren a la mensajería para huéspedes para ofrecer el servicio personalizado y atento que ansían los viajeros modernos. Cuando los hoteles usan la mensajería para huéspedes, ven mejoras en las puntuaciones de sus encuestas.

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