Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.
Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make an IHG stay unforgettable.
Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.
September 7, 2023
Over the years at Kipsu, our Team has collected a handful of common misconceptions of digital messaging from some of our future partners. It's understandable for any of us who have dabbled in gossip or a game of "Telephone", but we want to take this opportunity to set the record straight, once and for all!
September 5, 2023
Are you trying to weigh the pros and cons of guest messaging? Maybe you don’t know whether implementing such a service is the best fit for your hotel. It’s not a fit for everyone! Here are reasons why you shouldn’t get guest messaging.
August 24, 2023
To boost Accor Live Limitless (ALL) Loyalty sign-ups and direct bookings through Accor’s app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that? From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options.
July 25, 2023
When it comes to the hospitality industry, ensuring an inclusive experience for all guests is crucial. This holds especially true for hotel staff and guests with disabilities. As we wrap up Disability Pride Month, let’s explore the best practices that hotels can implement to create an environment that is accessible, accommodating, and welcoming for everyone.
July 11, 2023
You shouldn’t aim to have service recovery failures, but they can be small blessings in disguise for your business. Mistakes have the power to leave the best impressions if service recovery is prompt, effective, and genuine. Set your staff up for success by investing in the tools they need to recover an experience swiftly.
June 28, 2023
Cultivating a positive work culture consists of many elements. This includes supportive leadership, friendly coworkers, well-maintained facilities, and well-structured workflow—among other things. Kipsu’s features organically and holistically create a domino effect for all aspects of your property — helping you cultivate well-rounded success in every area.
June 9, 2023
A bad review is a bad look for your property—and a lot of them are easily preventable, let's take a look at how with a few simple steps, guest messaging can help you avoid them.
April 24, 2023
SynergyMMS is one of the best task managers in hospitality. Kipsu's integration allows for hotel staff to loop in their guest requests without ever having to leave the Kipsu dashboard.
Tech integration is elevating the guest experience for hotels all around the world. Features like guest messaging are making it easy for front desk to get ahead of the problem before it's a review.
April 10, 2023
From welcome messages to check out reminders, there's no shortage of ways to use loyalty recognition to improve loyalty scores. Here's our easiest tips to implement to start boosting your scores and keep growing your business.
March 28, 2023
In an industry that’s always changing, it’s important to stay up to date with trends to keep guests happy. Make sure your guest experience stands out with tools like digital messaging for hospitality.
December 7, 2022
With increased travel and decreased sympathy for lean teams, hotel staff needs to get creative to provide the same great experience. With tools like hospitality messaging, fewer team members can manage multiple touchpoints throughout the stay and quickly resolve guest requests, maintaining that personalized experience without overworking staff.
November 17, 2022
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