Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
One of the most crucial aspects of that communication that guests will notice is your responsiveness. Are you responding to your guests quickly and appropriately? If guests feel ignored, they are going to leave negative reviews and look elsewhere for their next trip. If you want guests to be satisfied, you need to address their issues quickly.
Kipsu’s guest messaging has proved time and time again that it is an effective resource across Marriott properties for service recovery. Engagement between guests and staff, and keeping documentation of conversations, are very useful in rectifying bad experiences and preventing bad experiences in the future.
Service recovery is the process of addressing and resolving a customer issue in such a way that the customer leaves satisfied. While many hotels excel in this area, everyone can agree when it comes to handling potential guest complaints, it’s best to prevent the issues from happening at all. Here are 6 easy tips to deliver the heightened experience guests expect from your hotel, and prevent potential guest complaints.
November 17, 2022
With increased travel and decreased sympathy for lean teams, hotel staff needs to get creative to provide the same great experience. With tools like hospitality messaging, fewer team members can manage multiple touchpoints throughout the stay and quickly resolve guest requests, maintaining that personalized experience without overworking staff.
November 10, 2022
After studying abroad in high school, Sierra Thomsen realized her passion was meeting new people. Finding that the best way to do that was through the hospitality industry, she gained formative experience in hotels before becoming a customer partnership representative at Kipsu.
November 8, 2022
Chances are, a large portion of your guests are Marriott Bonvoy members. This loyalty program isn’t just a perk for guests, who get rewarded for each stay, but also a bonus for individual hotels who gain more direct bookings and loyal customers. Treat loyalty members with an added flair with this personalized language.
October 20, 2022
Text messaging for hospitality isn’t just for the Waldorf Astoria’s of the world! Messaging with guests creates a better experience for both hotel staff and guests, no matter the hotel tier.
October 17, 2022
A rising trend in just about every industry is remote work. As travelers continue to blend business and leisure (there’s even a word for this: “bleisure”), they’re looking for accommodations that can fit all of their needs. Your hotel can adapt to this hospitality trend by providing secure Wi-Fi, common areas for working, and more.
October 10, 2022
Hospitality is a unique industry—from working long hours to meeting people from all over the world, every day is different. That’s why it’s so wonderful to have hotel team experts on the Kipsu team like Keelie Swafford!
October 6, 2022
Travel numbers are still on the rise and getting back to pre-pandemic levels, but hotel staffing isn’t. How is the hospitality industry keeping up with the demand? Tools like hotel text messaging systems have been helping increase efficiency, boost guest satisfaction, and provide contactless communication for cautious guests.
September 27, 2022
From Bloomington, Minnesota, to the famous Fairmont in San Francisco, and back again, Nick Mathewson has spent the majority of his career in the hospitality industry. Now, he’s taking those people skills and love for learning to a position in customer success with Kipsu!
Using WhatsApp as a hospitality messaging solution is elevating an already luxury experience for guests at the Shangri-La Al Husn and Shangri-La Bar Al Jissah in Oman.
April 25, 2022
The ultimate goal is for your guests to download and use the app. Tens of millions of dollars have been spent on developing brand apps. Today, guests can manage nearly every aspect of their stays from the palm of their hand. However, the adoption of branded apps continues to present a consistent challenge for hotel brands. Use guest messaging as a vehicle for app downloads and Marriott loyalty.
April 11, 2022
Texting is a popular messaging channel, but only in the U.S. Learn why hotels should be using other digital messaging channels in hospitality like WhatsApp to reach international guests, help bridge language barriers, and create a memorable experience.
Providing 24-hour support to customers is something that sets Kipsu apart as a digital messaging solution in hospitality. Learn about Jonny Overnight’s role in making sure our customer experience is top notch.
April 7, 2022
To accommodate international guests, Fairmont Jasper Park Lodge uses digital messaging via WhatsApp to communicate, coordinate internally, and create an elevated experience for travelers.
April 4, 2022
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