Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
By reviewing operational costs regularly and making small, intentional adjustments, hotels can reduce waste, improve efficiency, and strengthen profitability - all while still maintaining a focus on the guest experience.
By engaging with guests more deeply and empowering teams to be themselves, hotels can deliver experiences that feel real, authentic, and truly one of a kind.
As the demand for immersiveness continues to rise, use these tips to bring them into your world and a once-in-a-lifetime experience.
January 5, 2026
As international travel continues to increase, hotels can expect to see more guests from all over the world. This growing trend is a fun opportunity for travelers to explore a new country, and for you and your hotel team to connect with a wide range of people. It’s also an opportunity to improve your guest service to cater your international guests with respect and personalization. Here are three ways you can level-up their guest experience.
November 10, 2025
For many families, the holidays are a time for togetherness: Thanksgiving dinners around the table, Christmas mornings in matching pajamas, and New Year’s countdowns with loved ones. And for some families, these moments start with travel. This is a golden opportunity to create experiences that not only ease the stress of family travel, but also sprinkle in a little holiday magic. Here are 10 ways hotels can deliver festive, family-centered hospitality during the holiday travel season.
October 27, 2025
Your hotel staff can prevent most negative reviews from happening with the right tools and tips. So, in honor of Spooky Season, let’s take a look at these five terrifying tales from guests and how you can avoid them.
September 16, 2025
From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.
September 2, 2025
Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make an IHG stay unforgettable.
June 24, 2025
Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.
May 19, 2025
One of the most crucial aspects of that communication that guests will notice is your responsiveness. Are you responding to your guests quickly and appropriately? If guests feel ignored, they are going to leave negative reviews and look elsewhere for their next trip. If you want guests to be satisfied, you need to address their issues quickly.
March 10, 2025
Service recovery is the process of addressing and resolving a customer issue in such a way that the customer leaves satisfied. While many hotels excel in this area, everyone can agree when it comes to handling potential guest complaints, it’s best to prevent the issues from happening at all. Here are 6 easy tips to deliver the heightened experience guests expect from your hotel, and prevent potential guest complaints.
Learn how this boutique property in Iowa 'Surprises and Delights' its guests and community with the help of text messaging.
March 21, 2019
...And How to Handle the Cons Like a Pro!
March 15, 2019
Located in the heart of Sacramento, the Holiday Inn Sacramento Downtown utilizes guest messaging in many innovated ways through being more environmentally friendly to providing a line of communication even when the guest is out exploring the vibrant area.
February 14, 2019
Guests want to know that they're talking to a person. So what can you do to avoid sounding robotic?
January 24, 2019
The Metro Transit team is at an exciting time in their partnership with Kipsu. While they have been utilizing the service for over a year now, they have recently implemented Kipsu at their Transit Information Center. Learn how Kipsu has empowered their operations thus far, and plans for future stops on the route!
January 7, 2019
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