Hospitality News, Trends and Tips

5 Hospitality “horror” stories your hotel can avoid

Your hotel staff can prevent most negative reviews from happening with the right tools and tips. So, in honor of Spooky Season, let’s take a look at these five terrifying tales from guests and how you can avoid them.

These 5 trends are making an impact on full-service and luxury hospitality in 2026

As we close in on the end of 2025, we can reflect on the growing and new preferences guests have in the full-service hospitality industry. Many travelers are already planning their 2026 vacations, so hotels should be ready to cater to the current trends. What are they looking for in their next vacation? What do they expect from their experience? What activities and amenities are they investing in? Here are five trends we anticipate for the next year.

The cost of a negative review

Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.

May 19, 2022

What Is “Bleisure”?

Everything you need to know about the new travel trend

The bleisure phenomenon that combines business and leisure travel is taking over the hospitality industry. Learn how hotels can keep up and use tools like digital messaging to make guest experiences better than ever.

Carolyn Cooper

May 18, 2022

5 Digital Assets To Keep in Your Kipsu Arsenal

How to keep key information organized within the Kipsu platform

Digital Assets allows you to create a library of helpful information to easily share with guests within Kipsu. This feature can save your team time and effort while providing valuable advice and particulars to guests, conveniently at their fingertips.

May 16, 2022

What other channels besides SMS should your hotel be using?

Texting isn't the only digital messaging channel guests are using

Texting for hotels has proven an improved guest experience, but it’s not the only channel available. Top hospitality messaging services like Kipsu provide a way to communicate with guests on all of their preferred channels, from social media to WhatsApp.

May 10, 2022

How Digital Messaging and Mobile Key Can Work Together

The growing technology behind contactless check-in and how it makes for an efficient stay

As hotel technology becomes more ingrained at properties large and small, features like mobile key are taking the industry by storm. Combining mobile key with digital messaging platforms can elevate the guest experience and help with any troubleshooting that may arise during contactless check-in.

May 4, 2022

Increasing Efficiency Through the Wyndham App Integration

How digital messaging integrates with the Wyndham app for a streamlined experience

With the Kipsu + Wyndham Hotels & Resorts app integration, guests can communicate through the app directly with the front desk team, Wyndham properties can build brand engagement, and satisfaction scores can skyrocket with more human touchpoints.

May 2, 2022

Why WhatsApp is an important tool for hospitality

The most popular digital messaging platform in the world isn't just for friends and family

Hospitality around the world is moving towards using digital messaging to increase guest satisfaction and team efficiency. Guests are rarely away from their smartphones, so the most effective way to communicate with them is through digital messaging channels like WhatsApp.

April 25, 2022

Elevating Guest Service With WhatsApp

Using WhatsApp is making all the difference at Shangri-La Al Husn & Shangri-La Barr Al Jissah

Using WhatsApp as a hospitality messaging solution is elevating an already luxury experience for guests at the Shangri-La Al Husn and Shangri-La Bar Al Jissah in Oman.

April 21, 2022

Streamline Hospitality Onboarding With Digital Messaging

How hotel texting can help teams get up to speed

With travel numbers nearing pre-pandemic levels and high turnover in the industry, onboarding is as important—and potentially stressful—as ever. Good thing there are ways to outline a process and streamline it with tools like digital messaging platforms!

Explore more categories

Subscribe to our newsletter
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.