Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.
The Drake Hotel leveraged Kipsu Exceed FCX to improve team communication and operational efficiency.
One of the most crucial aspects of that communication that guests will notice is your responsiveness. Are you responding to your guests quickly and appropriately? If guests feel ignored, they are going to leave negative reviews and look elsewhere for their next trip. If you want guests to be satisfied, you need to address their issues quickly.
January 16, 2025
With different staff speaking different languages, communication can be tough, even within your team. But it doesn’t have to be difficult if you implement the right tools for your staff. So, what are these challenges, and how do we overcome them?
January 9, 2025
Welcome to 2025! Every new year brings with it new trends, topics, and new buzz-worthy talk tracks, and it’s no different for hospitality. Hotels need to keep up with the times to keep guests enjoying their stay and recommending the hotel to others. So what are some trends we expect to really take off in 2025? We’re placing our bets on these 5 hospitality trends in the new year!
December 12, 2024
A guest experience can truly be determined by your BOH team communication. If communication falls apart, the guests will feel it. Keep your guest satisfaction high with these team communication tips!
December 4, 2024
Preventative maintenance is one of those things that, while important, often gets ignored or de-prioritized for other stuff - until it’s too late. Now that the hospitality industry has bounced back, brands are requiring more properties to stay current with their preventative maintenance, getting properties back up to where they should be. So how can properties maintain brand standards while also mitigating large expenses and repairs?
November 18, 2024
As technology, robots, and AI creep further and further into the service world, is there a place where human service and technology can co-exist? Absolutely.
November 12, 2024
Making hotel guests feel welcome is a make or break deal in the hospitality industry. Learn easy tips on how to increase guest satisfaction, from guest messaging to signature treats.
November 7, 2024
Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.
November 4, 2024
Guest messaging for hospitality has proven to elevate the guest experience and increase efficiency across teams, but it can also provide a platform for internal communication across hospitality teams! Learn how top digital messaging solutions for hospitality are creating smooth channels of communication between teams to give information to new hires, manage shift changes, and send out employee surveys.
Make guests feel special at every tier of the IHG One Rewards Program with curated language and more insights into each guest demographic.
July 5, 2022
One of the most important factors of travel for both investors and consumers is the environment. Learn how the industry is becoming more sustainability-focused and how hotels can follow suit.
June 27, 2022
There are lots of ways to make a hotel stay memorable—from simply smiling to going above and beyond, here are 10 ways to increase guest satisfaction scores and make sure they’re going to remember their stay.
June 23, 2022
Tracking key metrics is important in any industry to measure success in terms of revenue, guest satisfaction, and profitability. Adding tools like hotel texting services that integrate with other technologies such as PMS systems can help increase direct booking, guest satisfaction, and in turn, overall revenue.
June 21, 2022
As hotels steer more and more towards technology for increased efficiency and elevated guest experience, it’s important to remember what makes the industry: (human) hospitality.
June 10, 2022
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