Hospitality News, Trends and Tips

How to reduce operational costs at your hotel (without sacrificing the guest experience)

Reducing hotel costs can feel like a constant balancing act. Cut too much, and you compromise your service and guest experience. Cut too little, and your budget shrinks fast. But there’s good news - some of the biggest costs in hotel operations are preventable or manageable to reduce without sacrificing quality. 

Where travelers welcome AI, and where they hesitate

Travelers are showing a real appetite for replacing their prior processes with AI, but this appetite doesn’t necessarily translate across the planning spectrum. How far are travelers willing to automate their experience – and where does this appetite taper off?

Shades of wellness: How the modern wellness traveler shows up throughout the chain scale

Though the eccentric characters of the White Lotus franchise may suggest otherwise, wellness isn’t specifically concentrated on the white-sanded resorts and digital detox experiences of the world. While these luxurious, holistic experiences play a pivotal role in wellness tourism, there’s room within this space for all types of wellness-curious travelers, including primary, secondary, and even business travelers.

Kate Prostrollo

October 21, 2024

5 Ways Digital Messaging Reduces Onboarding Stress

How texting can ease and streamline the onboarding process

As messaging platforms become more adapted to the hospitality industry, it is also starting to streamline more processes. The moral of the story, the onboarding process just got easier. Read about five ways digital communication is making onboarding a bit more comfortable for everyone!

October 17, 2024

Preventing Negative Reviews With Digital Messaging

Solve issues before they make their way to a public site with hotel texting.

Negative Reviews. Even the best of the best hotels get them from time to time. These reviews can leave you and your staff feeling frustrated, and the only thing you have the power to do is try and retroactively rectify the situation. While following up with a negative review is best practice, how can you go about proactively unmasking these reviews before they hit the internet?

October 14, 2024

10 Tips for Providing Great Hospitality to Families

How to make parents traveling with kids feel at home away from home

Traveling on your own can be stressful as it is; add kids to the picture and your vacation can easily turn into a Griswold affair. Here are ten tips for providing great hospitality to parents traveling with children.

Sierra Thomsen

October 7, 2024

The 10 Best Ways To Respond to a Negative Review

How to recover and ensure it doesn't happen again

84% of Trip Advisor users agree that an appropriate management response to a bad review ‘improves my impression of the hotel.’” So take a look at these ten effective responses to negative reviews.

September 30, 2024

Hospitality’s Recipe for Success: Essential Tips and Tactics to Boost Loyalty Sign-Ups

Increase loyalty program sign-ups with empowered teams.

Hotels are encouraged to boost loyalty program sign-ups at the property level, but this can be difficult when dealing with everyday operations. Learn how an empowered hospitality team can work together to drive sign ups and have some fun, too!

September 30, 2024

Increase Guest Satisfaction With These 5 Tips

Simple ways to make guests remember their stay

As travel returns to pre-pandemic numbers, guest expectations are growing right along with them. Explore how to increase guest satisfaction by leaving welcome notes, using hospitality messaging services, and going above and beyond.

Sonja Swanson

September 18, 2024

5 different ways Kipsu’s guest messaging drives hotel efficiency

Efficiency is a key factor in guest satisfaction. Here are five ways hotel texting increases your team’s efficiency.

For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means more time and energy can be dedicated to providing an excellent guest experience. Watch our video to learn how messaging can streamline operations and keep hotels running smoothly!

September 16, 2024

Make a guest’s day with a written note: FREE hotel message templates

Welcome message templates to help make a first great impression for hotel guests

Leave a touch of personality welcoming guests or thanking them for their stay with these free hotel note and text message templates.

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