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Kipsu's Marriott Holiday Guide

With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Driving hospitality success: How Holiday Inn Plainview - Long Island engages with guests and exceeds in communication

Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.

Why Marriott Guests Love Guest Messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.

December 27, 2022

Focusing on the Team at Nofar Hotel Group

How this family-owned hospitality business is empowering team members with digital messaging and elevating the guest experience

At the family-owned Nofar Hotel Group, the focus is on the employee. Dedicated to the growth and development of each and every team member, this Midwest hospitality portfolio is using hotel guest messaging to ensure both the guest and staff experience is above and beyond.

December 20, 2022

How Kipsu Partners Are Keeping It Merry

From decorating the lobby to giving gifts to the community, our partners know how to spread some holiday cheer!

This season, we’re spreading some holiday cheer by sharing how Kipsu partners decorate their properties and make every guest’s stay festive. From gingerbread houses to hot cocoa bars, we truly have some amazing partners!

December 19, 2022

The rise of the staycation

How to provide stellar service even as guests stay close to home

Whether it’s due to the price of gas, or travelers found a new love for their home cities during the pandemic, more and more U.S. travelers are staying home this year—and making a vacation out of it. Make sure every guest’s trip is special, even if they’re just steps away from home.

December 12, 2022

Kipsu Holiday Guide

5 ways digital messaging can help hotels better service their guests and spread some holiday cheer

Equip staff working during the busy holiday season and add some festive cheer by using hotel guest messaging! With increased efficiency and the ability to personalize communication, both staff and guests will be happy this holiday season.

December 7, 2022

Keeping Up With the Ever-Evolving Guest

Satisfy even the most demanding guests and stay up to date with what they’re expecting with tools such as hotel guest messaging

In an industry that’s always changing, it’s important to stay up to date with trends to keep guests happy. Make sure your guest experience stands out with tools like digital messaging for hospitality.

November 28, 2022

“Guilty Travel”: The Rise of the Eco-Conscious Traveler

How to accommodate the growing number of environmentally-friendly guests

Nowadays, as people are now used to traveling less after a year or two of the industry stalling, they’re coming back with some guilt about the environmental responsibility of their travel. Make these guests at ease by following sustainable practices and utilizing hospitality messaging to ensure they’re aware of your efforts.

November 17, 2022

Guest Communication = the Key to Providing a Standout Experience

Why hotel texting is that missing piece for a memorable stay

With increased travel and decreased sympathy for lean teams, hotel staff needs to get creative to provide the same great experience. With tools like hospitality messaging, fewer team members can manage multiple touchpoints throughout the stay and quickly resolve guest requests, maintaining that personalized experience without overworking staff.

November 15, 2022

Keep Reviews Merry With the Mid-Stay Check-In

Avoid bad reviews by checking in on guests throughout their stay using hotel texting

Nowadays, everyone has a smartphone and prefers texting over calling—which means guests may not report something that’s wrong with their hotel room if they have to call or go to the front desk. With hotel texting, capture feedback instantly and fix issues that come up before they become bad reviews.