Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.
Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.
Rectifying a bad experience can turn a one-timer into a regular and improve your customer retention, because righting a wrong builds trust. If your guest can trust that, in the event of a mess up, your staff will show up strong, that’s something to write home about.
March 28, 2023
From welcome messages to check out reminders, there's no shortage of ways to use loyalty recognition to improve loyalty scores. Here's our easiest tips to implement to start boosting your scores and keep growing your business.
January 27, 2023
At the Wyndham Palmas Beach & Golf Resort, there’s a lot going on—horseback riding, golf, and beaches for guests to enjoy, and new renovations happening for all the hotel rooms. To keep things running smoothly, Hotel Operations Manager Ashley Ann Rosa uses hotel guest messaging to check in on guests, deliver room service, and more.
January 24, 2023
Hotel guest messaging isn’t just for individual properties. With internal communication capabilities, reporting built in, and integrations for the most common PMS systems, top hotel texting services are an asset to management companies as well.
January 19, 2023
While many travelers are still adjusting to the technological advancements in the hospitality industry, there’s no doubt that hotel technology has made each and every stay smoother for both guests and staff.
January 13, 2023
Loyal customers come back, so it’s important to build a brand and a level of service that resonates with guests. At luxury brands, going the extra mile and providing stellar service is key to boosting brand loyalty.
January 9, 2023
When expanding your portfolio, there’s a lot to think about: location, size of the property, tier, etc. One of the most important distinctions is if it’s a branded property or an independent hotel—with both come pros and cons, so we’ve laid the groundwork for you.
January 5, 2023
While January through March can be slow travel months, there are still ways to drive bookings and impress guests. Entice people to travel with exciting offerings, stellar guest experiences, and open communication via hotel texting.
December 27, 2022
At the family-owned Nofar Hotel Group, the focus is on the employee. Dedicated to the growth and development of each and every team member, this Midwest hospitality portfolio is using hotel guest messaging to ensure both the guest and staff experience is above and beyond.
By ingraining hospitality texting into their everyday systems, the team at Hilton Columbus Downtown is able to tackle any guest request that comes their way and operate efficiently!
August 15, 2022
As they bounce back from a tough stretch in the industry, the Holiday Inn & Suites Duluth-Downtown wanted to improve the guest experience—hotel texting to connect with guests is helping them do just that.
August 10, 2022
An oasis off the Iowan freeway, the Hard Rock Hotel & Casino Sioux City has everything a business, vacation, or roadside traveler needs: an onsite restaurant, rooms with the signature Hard Rock flair, and stellar guest service amplified by hospitality messaging!
August 1, 2022
Maintain stellar service across properties with hospitality texting—with the ability to keep messaging and recovery processes consistent, hotel text messaging services are the perfect fit for hotel management companies.
July 29, 2022
Ensure each guest experience is special at every tier of the Hilton Honors Program with curated language and more insights into each guest demographic.
July 27, 2022
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