Hospitality for each generation: how to cater to every guest’s preferences

From Boomers to Gen Z, we’ve got your covered

Whether it is offering a personalized service, providing the resources they look for, or finding their unique adventure, hoteliers can find at least one preference for each generation that will elevate their experience.

Keep your hotel’s FOH and BOH teams connected with integrated communication

Kipsu offers an integration between their FOH and BOH solutions, Engage FCX and Exceed FCX, that brings efficient communication between the teams. Let’s look at some of the benefits of connecting the communication between your front and back of house.

Employee retention: how technology helps hotels reduce turnover costs

Reduce one of your biggest expenses by supporting your staff with the right resources.

One of the biggest challenges hotels face is employee retention. Not only does a heavy turnover negatively impact your service, team efficiency, and satisfaction scores, it negatively affects your revenue, too. This is why employee satisfaction is an imperative part of your bottom line. Hotels have been optimizing their tech resources as small yet effective tools to curb turnover.

5 guest messaging features that create a luxury experience for Marriott guests

How Marriott can leverage guest messaging at their upscale and luxury hotels

Kipsu’s guest messaging offers many features that could easily increase your ROI. Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make a Marriott stay unforgettable.

Business travel made easy: 10 tips to enhance the experience for business and remote-working guests

Hotel service that lets guests be productive and relaxed around the clock.

If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to ensure these guests are wow’ed.

The cost of a negative review

A negative guest experience is expensive

Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.

The return on investment: why hotels want Kipsu’s guest messaging in their 2026 budget

It's too expensive to NOT have Kipsu!

It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, removing, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As a leading guest messaging solution trusted by the most recognized brands, Kipsu is the tech tool your hotel needs to boost loyalty recognition, loyalty signups, and survey scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property. 

Improve your housekeeping operations with these key strategies

Update your hotel's SOP to maximize efficiency and improve the guest experience

When you have high standards of cleanliness, you are promoting guest satisfaction, brand loyalty, and overall profitability. But are you making the most of this crucial component? Improvement in your housekeeping SOP will make it easier for your team to maintain a high level of cleanliness. Here are several strategies you can use to improve your housekeeping operations.