Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!
For many families, the holidays are a time for togetherness: Thanksgiving dinners around the table, Christmas mornings in matching pajamas, and New Year’s countdowns with loved ones. And for some families, these moments start with travel. This is a golden opportunity to create experiences that not only ease the stress of family travel, but also sprinkle in a little holiday magic. Here are 10 ways hotels can deliver festive, family-centered hospitality during the holiday travel season.
Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.
June 1, 2022
Hotel tech is becoming an integral part of the industry—from guest messaging to efficient integrations with PMS, learn about the industry’s must-have for IHG Hotels and Resorts worldwide.
May 23, 2022
From salt collector conferences to karate competitions, the Crowne Plaza Suites Providence-Warwick Airport has the event space for any group. Learn how they keep it all straight with hospitality guest messaging.
May 19, 2022
The bleisure phenomenon that combines business and leisure travel is taking over the hospitality industry. Learn how hotels can keep up and use tools like digital messaging to make guest experiences better than ever.
May 18, 2022
Digital Assets allows you to create a library of helpful information to easily share with guests within Kipsu. This feature can save your team time and effort while providing valuable advice and particulars to guests, conveniently at their fingertips.
May 16, 2022
Texting for hotels has proven an improved guest experience, but it’s not the only channel available. Top hospitality messaging services like Kipsu provide a way to communicate with guests on all of their preferred channels, from social media to WhatsApp.
May 11, 2022
For years, the Crowne Plaza Suites Pittsburgh South has been using hospitality messaging to fulfill guest requests, consolidate information, and even book reservations directly through texting for hotels—overall boosting satisfaction scores at the property.
May 10, 2022
As hotel technology becomes more ingrained at properties large and small, features like mobile key are taking the industry by storm. Combining mobile key with digital messaging platforms can elevate the guest experience and help with any troubleshooting that may arise during contactless check-in.
May 4, 2022
With the Kipsu + Wyndham Hotels & Resorts app integration, guests can communicate through the app directly with the front desk team, Wyndham properties can build brand engagement, and satisfaction scores can skyrocket with more human touchpoints.
See how DoubleTree by Hilton Raleigh-Cary moved up in the overall score rankings by implementing Kipsu Exceed FCX!
April 28, 2025
Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.
April 22, 2025
Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming increasingly popular at hotels, and there are several reasons why. Not only does hotel texting benefit your team, it elevates your guest experience. There are several reasons why guest messaging is on the rise, so let’s look at these six benefits of guest messaging.
April 21, 2025
There are several front desk software options on the market today, but not all of them are created equally. Since this is such a critical backbone to the day-to-day business operation and plays such a big role in the guest experience, it is important that you consider these 4 must-have features when selecting your hotel front desk software.
March 11, 2025
The ultimate goal of your maintenance operations is to make sure guests aren’t aware of it. If you have a strong maintenance schedule with effective communication, your guests will have a smooth, seamless stay without any interruptions. Walkie talkies and post-it notes are outdated and keep your team bogged down with a heavier workload. But why should you spend money on the software if you have a system in place? Here are just a few of the benefits hoteliers will reap from implementing technology into their maintenance practices.
.png)
.png)
.png)
.png)
.png)
.png)
.png)