Kipsu | Meet the moment.

Kipsu's Marriott Holiday Guide

With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Driving hospitality success: How Holiday Inn Plainview - Long Island engages with guests and exceeds in communication

Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.

Why Marriott Guests Love Guest Messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.

April 28, 2022

All Aboard the Onboarding Process!

An inside look into what makes the Kipsu onboarding process special

Onboarding for hospitality messaging tools can be a simple and efficient process—Kipsu's personalized approach helps ensure every team is ready to utilize the hotel texting service.

April 25, 2022

Elevating Guest Service With WhatsApp

Using WhatsApp is making all the difference at Shangri-La Al Husn & Shangri-La Barr Al Jissah

Using WhatsApp as a hospitality messaging solution is elevating an already luxury experience for guests at the Shangri-La Al Husn and Shangri-La Bar Al Jissah in Oman.

April 21, 2022

Streamline Hospitality Onboarding With Digital Messaging

How hotel texting can help teams get up to speed

With travel numbers nearing pre-pandemic levels and high turnover in the industry, onboarding is as important—and potentially stressful—as ever. Good thing there are ways to outline a process and streamline it with tools like digital messaging platforms!

April 18, 2022

5 Ways To Increase Guest Satisfaction With WhatsApp

How hotels can boost satisfaction scores with the most popular digital messaging app

Digital messaging in hospitality can help bridge language gaps, increase efficiency for lean hotel teams, and create a more accessible channel for effective communication. Learn how to use WhatsApp to increase guest satisfaction at hotels worldwide.

April 12, 2022

IHG Names Kipsu As Preferred Vendor

International Hotels Group has named Kipsu as a preferred digital messaging partner

Kipsu is excited to announce that we have been selected as a Preferred Vendor by IHG Hotels & Resorts for their family of 17 brands. In partnership with IHG, Kipsu is excited to help IHG’s entire portfolio of properties elevate their guest engagement and boost IHG’s guest satisfaction through digital messaging and texting.

Sonja Swanson

April 11, 2022

How Messaging Increases Marriott Bonvoy App Adoption

Communicating with guests digitally drives Marriott Bonvoy app downloads and interaction.

The ultimate goal is for your guests to download and use the app. Tens of millions of dollars have been spent on developing brand apps. Today, guests can manage nearly every aspect of their stays from the palm of their hand. However, the adoption of branded apps continues to present a consistent challenge for hotel brands. Use guest messaging as a vehicle for app downloads and Marriott loyalty.

April 11, 2022

What’s Up With WhatsApp?

How the most popular digital messaging app is changing the hotel industry

Texting is a popular messaging channel, but only in the U.S. Learn why hotels should be using other digital messaging channels in hospitality like WhatsApp to reach international guests, help bridge language barriers, and create a memorable experience.

April 7, 2022

A Night in the Life of Jonny Overnight

The inside scoop on our night shift expert!

Providing 24-hour support to customers is something that sets Kipsu apart as a digital messaging solution in hospitality. Learn about Jonny Overnight’s role in making sure our customer experience is top notch.