Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.
Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.
Rectifying a bad experience can turn a one-timer into a regular and improve your customer retention, because righting a wrong builds trust. If your guest can trust that, in the event of a mess up, your staff will show up strong, that’s something to write home about.
April 25, 2022
Using WhatsApp as a hospitality messaging solution is elevating an already luxury experience for guests at the Shangri-La Al Husn and Shangri-La Bar Al Jissah in Oman.
April 21, 2022
With travel numbers nearing pre-pandemic levels and high turnover in the industry, onboarding is as important—and potentially stressful—as ever. Good thing there are ways to outline a process and streamline it with tools like digital messaging platforms!
April 18, 2022
Digital messaging in hospitality can help bridge language gaps, increase efficiency for lean hotel teams, and create a more accessible channel for effective communication. Learn how to use WhatsApp to increase guest satisfaction at hotels worldwide.
April 12, 2022
Kipsu is excited to announce that we have been selected as a Preferred Vendor by IHG Hotels & Resorts for their family of 17 brands. In partnership with IHG, Kipsu is excited to help IHG’s entire portfolio of properties elevate their guest engagement and boost IHG’s guest satisfaction through digital messaging and texting.
April 11, 2022
The ultimate goal is for your guests to download and use the app. Tens of millions of dollars have been spent on developing brand apps. Today, guests can manage nearly every aspect of their stays from the palm of their hand. However, the adoption of branded apps continues to present a consistent challenge for hotel brands. Use guest messaging as a vehicle for app downloads and Marriott loyalty.
Texting is a popular messaging channel, but only in the U.S. Learn why hotels should be using other digital messaging channels in hospitality like WhatsApp to reach international guests, help bridge language barriers, and create a memorable experience.
April 7, 2022
Providing 24-hour support to customers is something that sets Kipsu apart as a digital messaging solution in hospitality. Learn about Jonny Overnight’s role in making sure our customer experience is top notch.
April 4, 2022
To accommodate international guests, Fairmont Jasper Park Lodge uses digital messaging via WhatsApp to communicate, coordinate internally, and create an elevated experience for travelers.
Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make an IHG stay unforgettable.
September 2, 2025
Especially in hospitality, hotel staff are putting in the extra work on this popular travel weekend, and they deserve so much praise for their efforts! So let’s raise a toast to the people who really put the “labor” in Labor Day.
September 1, 2025
When guests choose a Marriott luxury or full-service hotel for their stay, they're not just looking for a comfortable room; they're seeking an unforgettable experience. One key element that can elevate their stay is the effective utilization of onsite amenities. From swimming pools and wellness spas to restaurants and cocktail bars, full-service hotels offer a variety of facilities that can enhance and elevate the overall guest experience. Let’s explore creative ways to help your guests make the most out of the onsite amenities you provide.
August 4, 2025
Whether it is offering a personalized service, providing the resources they look for, or finding their unique adventure, hoteliers can find at least one preference for each generation that will elevate their experience.
July 21, 2025
Kipsu offers an integration between their FOH and BOH solutions, Engage FCX and Exceed FCX, that brings efficient communication between the teams. Let’s look at some of the benefits of connecting the communication between your front and back of house.
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