Kipsu | Meet the moment.

Kipsu's Marriott Holiday Guide

With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Driving hospitality success: How Holiday Inn Plainview - Long Island engages with guests and exceeds in communication

Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.

Why Marriott Guests Love Guest Messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.

Carolyn Cooper

October 21, 2019

A Deep Dive Into the Paranormal Tourism Industry

How spooky season is celebrated at "haunted" locations

A look inside our society's obsession with hauntings, paranormal activities, and all things spooky.

Eva Dixon

October 15, 2019

Rapid Service at the Cambria Hotel & Suites Rapid City

How hospitality messaging is helping this property provide efficient guest service

Life moves fast in the “City of Presidents.” Learn how this Cambria team used digital messaging to keep up with its on-the-go guests.

Hunter Mickelson

October 4, 2019

Super Bowl Host Highlight

What the Hilton Garden Inn Atlanta Downtown is planning for the 2019 Super Bowl

Two of Kipsu's customer partners, the Hilton Garden Inn Atlanta Downtown and the Hilton Minneapolis, played a role in hosting the previous two Super Bowls.

Jenae Alderson

September 12, 2019

Elevating the Business Travel Experience

Explore ways to meet and exceed the high expectations of modern business travelers.

Carolyn Cooper

August 30, 2019

Baymont Mt. Pleasant Hospitality Highlight

How this Central Michigan hotel connects with guests via digital messaging

Learn how this Wyndham property ditched welcome phone calls for text messages to boost guest satisfaction.

August 30, 2019

Courtyard High Point Hospitality Highlight

Leveraging Kipsu to Resolve Guest Issues in Real-Time

Located in the "Home Furnishings Capital of the World," the Courtyard High Point serves families and business travelers. After their first month, this property became one of Kipsu's most active users. By integrating guest messaging into their operations, their staff now feel closer to their guests. Read how Courtyard High Point is leveraging Kipsu to best serve their staff and guests.

June 20, 2019

General Manager Highlight: Vincent Singletary

A day in the life at the Homewood Suites by Hilton Agoura Hills

General Manager, Vincent Singletary, shares his story on what drew him to the hospitality industry and tips on how to be a successful General Manager.

May 28, 2019

Hilton Sydney Builds Meaningful Relationships With Text Messaging

How hotel messaging helps teams connect with gusts

The Reservations Manager and Director of Operations at the Hilton Sydney highlight how they value creating meaningful relationships with their guests and providing top-notch customer service.