Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.
From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.
Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make an IHG stay unforgettable.
April 21, 2025
Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming increasingly popular at hotels, and there are several reasons why. Not only does hotel texting benefit your team, it elevates your guest experience. There are several reasons why guest messaging is on the rise, so let’s look at these six benefits of guest messaging.
March 11, 2025
There are several front desk software options on the market today, but not all of them are created equally. Since this is such a critical backbone to the day-to-day business operation and plays such a big role in the guest experience, it is important that you consider these 4 must-have features when selecting your hotel front desk software.
The ultimate goal of your maintenance operations is to make sure guests aren’t aware of it. If you have a strong maintenance schedule with effective communication, your guests will have a smooth, seamless stay without any interruptions. Walkie talkies and post-it notes are outdated and keep your team bogged down with a heavier workload. But why should you spend money on the software if you have a system in place? Here are just a few of the benefits hoteliers will reap from implementing technology into their maintenance practices.
March 10, 2025
Service recovery is the process of addressing and resolving a customer issue in such a way that the customer leaves satisfied. While many hotels excel in this area, everyone can agree when it comes to handling potential guest complaints, it’s best to prevent the issues from happening at all. Here are 6 easy tips to deliver the heightened experience guests expect from your hotel, and prevent potential guest complaints.
Personalized service continues to be a growing hospitality trend in 2025. Guests are wanting to stay at hotels that elevate their experience through personalized recommendations, activities, and guest service. Hotels need to be bringing top-notch service that is customized to each of their guests’ needs in order to stay competitive. That is where guest messaging comes into play.
March 3, 2025
Kipsu’s guest messaging has proved time and time again that it is an effective resource across Marriott properties for service recovery. Engagement between guests and staff, and keeping documentation of conversations, are very useful in rectifying bad experiences and preventing bad experiences in the future.
If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to support your bleisure guests.
February 25, 2025
Guests have increasingly become more environmentally conscious; almost 75% of global travelers reported preferring to staying at hotels that implement sustainable practices. Not only do hotels need to adapt their operations to help fight climate change, but they also need to adapt to keep guest loyalty and attract new guests. The problem, however, is how do you get guests to partake in your green initiatives, and how will they know what sustainability efforts you are making? Through effective communication and messaging, you will be able to bring awareness to your guests while also encouraging them to participate in your eco-friendly practices.
The bleisure phenomenon that combines business and leisure travel is taking over the hospitality industry. Learn how hotels can keep up and use tools like digital messaging to make guest experiences better than ever.
May 19, 2022
Digital Assets allows you to create a library of helpful information to easily share with guests within Kipsu. This feature can save your team time and effort while providing valuable advice and particulars to guests, conveniently at their fingertips.
May 18, 2022
Texting for hotels has proven an improved guest experience, but it’s not the only channel available. Top hospitality messaging services like Kipsu provide a way to communicate with guests on all of their preferred channels, from social media to WhatsApp.
May 16, 2022
For years, the Crowne Plaza Suites Pittsburgh South has been using hospitality messaging to fulfill guest requests, consolidate information, and even book reservations directly through texting for hotels—overall boosting satisfaction scores at the property.
May 11, 2022
As hotel technology becomes more ingrained at properties large and small, features like mobile key are taking the industry by storm. Combining mobile key with digital messaging platforms can elevate the guest experience and help with any troubleshooting that may arise during contactless check-in.
May 10, 2022
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
