Kipsu | Meet the moment.

10 Communication Breakdowns that Sabotage Events - and Satisfaction

What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.

Kipsu to the Rescue! How IHG hotels find service recovery success with guest messaging and hotel operations

Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.

April 26, 2018

Leveraging Kipsu in Unexpected Situations

Although we all hope to never be caught in an emergency situation, they do happen from time to time. See how a few of our incredible partners leveraged Kipsu to help increase communication and alleviate stress during some unexpected scenarios.

April 26, 2018

Hospitality Highlight: Grand Geneva Resort & Spa

How hotel texting boosts efficiencies across this Wisconsin destination

Grand Geneva Resort is a four-diamond facility and has on-property amenities like a spa, golf course, hiking trails, and ski slopes. The resort primarily attracts guests from the Chicago metro and the greater Milwaukee area. The staff at Grand Geneva have truly embraced the power of text messaging and is taking their exceptional service to the next level. This has helped provide exceptional service which exceeds the expectations guests are hoping for, without the staff having to read between the lines.

February 20, 2018

Hospitality Highlight: Microtel Inn & Suites Shelbyville

Proactively responding to guests with hotel messaging

The Microtel Inn & Suites Shelbyville takes guest service to the next level through Kipsu while also increasing internal operations and survey scores.

January 29, 2018

2017 Hospitality Industry Year in Review

A look back at the trends, data, and things we learned in 2017.

January 25, 2018

Hospitality Highlight: Courtyard San Diego Gaslamp

How This California Property Uses Digital Messaging to Boost Guest Satisfaction

Discover how the Courtyard San Diego Gaslamp is using Kipsu to connect with each guest and offer a personalized, unique experience during every stay.

December 30, 2017

Unexpected Snowpocalypse? Make Sure Your Hotel Is Prepared

How to keep guests cozy and comforable

Tips and tricks on how to provide a memorable and seamless stay for your guests while unprecedented snow affects parts of the United States.

November 29, 2017

Predictive Analytics in Hospitality

The what and why behind this data trend in the hotel industry

Learn how hotels are using Kipsu to anticipate guest's future needs and determine overarching trends throughout their property.

November 27, 2017

Hospitality Highlight: Raleigh Marriott City Center

How digital messaging is streamlining this property's guest service

The Raleigh Marriott City Center is setting the bar high when it comes to guest service. Learn how they use text messaging to personalize each guest's stay and increase satisfaction.