Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Ho ho ho! It’s the holiday season - one of the busiest times of the year for hotels. Marriott properties know that this is a special time of the year for celebrating with family and friends, and that guests are going to want to feel as much at home as possible.
2026 is shaping up to demand hoteliers to refocus their operations in the new year. From a growing divide between the luxury and economy segments, to unprecedented decreases in international tourism to the United States, the state of the hospitality industry requires new and creative ways to meet the moment for travelers.
With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!
October 17, 2024
Negative Reviews. Even the best of the best hotels get them from time to time. These reviews can leave you and your staff feeling frustrated, and the only thing you have the power to do is try and retroactively rectify the situation. While following up with a negative review is best practice, how can you go about proactively unmasking these reviews before they hit the internet?
October 14, 2024
Accor sets a standard for innovative hospitality that focuses on creating meaningful experiences for their guests. Their exceptional, personalized service is what makes their guests excited to return. One way Accor hotels have been able to elevate the experience is by using guest messaging systems like Kipsu. So what is it about guest messaging that takes the experience to the next level? To answer this question, we took a look at TripAdvisor reviews from our Accor partners. There were several reasons why guests love Kipsu, so we’ve made it simple and compiled the reviews to help further understand Accor’s guest sentiment..
Traveling on your own can be stressful as it is; add kids to the picture and your vacation can easily turn into a Griswold affair. Here are ten tips for providing great hospitality to parents traveling with children.
October 7, 2024
84% of Trip Advisor users agree that an appropriate management response to a bad review ‘improves my impression of the hotel.’” So take a look at these ten effective responses to negative reviews.
September 30, 2024
Hotels are encouraged to boost loyalty program sign-ups at the property level, but this can be difficult when dealing with everyday operations. Learn how an empowered hospitality team can work together to drive sign ups and have some fun, too!
As travel returns to pre-pandemic numbers, guest expectations are growing right along with them. Explore how to increase guest satisfaction by leaving welcome notes, using hospitality messaging services, and going above and beyond.
September 18, 2024
For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means more time and energy can be dedicated to providing an excellent guest experience. Watch our video to learn how messaging can streamline operations and keep hotels running smoothly!
September 16, 2024
Leave a touch of personality welcoming guests or thanking them for their stay with these free hotel note and text message templates.
To organize the biggest cost driver in the hospitality industry, many hotel teams are turning to guest messaging for more efficient housekeeping processes.
February 22, 2022
Kipsu’s guest messaging platform is bringing a bit of positivity to busy front desks at the four hotels Megan Newman has in her portfolio.
February 16, 2022
Nick Patel of Sunshine Hospitality is using guest messaging to elevate customer experience at his multiple hotels in Wausau, Wisconsin. Explore his journey in the hospitality industry and how he's using guest messaging to create memorable moments with guests.
February 9, 2022
The hospitality industry was forever changed by COVID-19. Digital messaging is just one way it’s adapting to new technologies, rising customer expectations, and understaffed teams.
February 4, 2022
With more and more hotel options available, guests are turning to their peers for insights and recommendations. This makes understanding how review sites like TripAdvisor work even more critical so you can know how to stand out.
October 8, 2021
.png)
.png)
.png)
.png)
.png)
