Making moments merrier: IHG hotels use guest messaging through the holiday season to create special memories for their guests.

11 guest conversations showing how IHG can make each holiday stay unforgettable.

From highlighting the Christmas festivities around, to delivering presents for the kids, these eleven conversations show how IHG brings the holiday spirit to their hotels.

Hospitality in any language: using SaaS technology to support multilingual staff and guests

Today’s hospitality industry has expanded far beyond regional and national borders - from global hotel brands, to increased international travel and more. At Kipsu, we recognize the importance of providing the highest level of service to guests, while also enabling your staff to communicate as efficiently and effectively as possible. That’s why we’ve heavily invested in creating multiple UI languages for our platform, and offer myriad translation options for guest messaging.

Build strong BOH communication at your hotel with these tips

Implement these communication practices with your back-of-house staff to boost your guest satisfaction

A guest experience can truly be determined by your BOH team communication. If communication falls apart, the guests will feel it. Keep your guest satisfaction high with these team communication tips!

Preventative maintenance: A plan to keep your hotel repair costs low and your guest satisfaction high

Tips to stay on top of your hotel’s preventative maintenance

Preventative maintenance is one of those things that, while important, often gets ignored or de-prioritized for other stuff - until it’s too late. Now that the hospitality industry has bounced back, brands are requiring more properties to stay current with their preventative maintenance, getting properties back up to where they should be. So how can properties maintain brand standards while also mitigating large expenses and repairs?

Four Ways Digital Messaging Enhances Your Job

As technology, robots, and AI creep further and further into the service world, is there a place where human service and technology can co-exist? Absolutely.

Property management system integrations: IHG sees benefits of using a PMS connector with guest messaging technology

Technology that connects with IHG software like Hapi so you can focus on connecting with your guests.

One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

10 Ways Hotels Can Make Guests Feel Welcome Upon Arrival

How do travelers feel at home at your property?

Making hotel guests feel welcome is a make or break deal in the hospitality industry. Learn easy tips on how to increase guest satisfaction, from guest messaging to signature treats.

3 benefits of using maintenance and ticketing systems in your hotel

The ultimate tech solution for hotel maintenance requests

Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.