Kipsu | Meet the moment.

4 must-have functionalities for your hotel front desk software

There are several front desk software options on the market today, but not all of them are created equally. Since this is such a critical backbone to the day-to-day business operation and plays such a big role in the guest experience, it is important that you consider these 4 must-have features when selecting your hotel front desk software.

August 15, 2022

Tackling Busy Seasons With Hospitality Messaging

How the Hilton Columbus Downtown turns college football season into a touchdown

By ingraining hospitality texting into their everyday systems, the team at Hilton Columbus Downtown is able to tackle any guest request that comes their way and operate efficiently!

August 10, 2022

Getting 10/10 Reviews With Hospitality Messaging

How hotel texting has helped the Holiday Inn & Suites Duluth-Downtown boost satisfaction scores

As they bounce back from a tough stretch in the industry, the Holiday Inn & Suites Duluth-Downtown wanted to improve the guest experience—hotel texting to connect with guests is helping them do just that.

August 1, 2022

Finding Excitement at the Hard Rock Hotel & Casino Sioux City

How hospitality messaging is keeping the team on their toes

An oasis off the Iowan freeway, the Hard Rock Hotel & Casino Sioux City has everything a business, vacation, or roadside traveler needs: an onsite restaurant, rooms with the signature Hard Rock flair, and stellar guest service amplified by hospitality messaging!

July 29, 2022

Create a Cohesive Portfolio Brand With Hotel Messaging

How hospitality texting can help build consistency across properties

Maintain stellar service across properties with hospitality texting—with the ability to keep messaging and recovery processes consistent, hotel text messaging services are the perfect fit for hotel management companies.

July 27, 2022

Messaging Templates for Each Hilton Loyalty Tier

Language to use for each loyalty tier to make every guest feel special

Ensure each guest experience is special at every tier of the Hilton Honors Program with curated language and more insights into each guest demographic.

July 26, 2022

Why Should Hotels Be Messaging With Google Business Messages?

The real reasons behind the power of GBM for hotels

Communicating with guests before their stay via hotel texting has proven to increase direct bookings, as well as improve the overall guest experience. Channels such as Google Business Messages allow hotel teams to answer questions pre-arrival, book stays for repeat customers, and operate efficiently with lean teams.

Sonja Swanson

July 18, 2022

5 Tactics to Drive Bonvoy Loyalty Sign-Ups

Simple ways to boost Marriott loyalty and keep guests happy.

To boost Bonvoy loyalty members and direct bookings through the Marriott Bonvoy app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that?From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options—here are just a few.

July 18, 2022

5 Unexpected Tactics To Drive Loyalty Sign-Ups

Simple ways to boost loyalty and keep guests happy

Both hotel brands and guests can benefit greatly from loyalty programs, but only if guests know about them! Learn some valuable ways to promote hotel loyalty programs and their benefits through hospitality messaging and more.