5 Ways Hotel Messaging Streamlines Everyday Operations

By incorporating hotel messaging into their every day routine, hospitality team members can streamline operations by coordinating internally, communicating instantly, and integrating with PMS and maintenance systems.

Tackling Busy Seasons With Hospitality Messaging

How the Hilton Columbus Downtown turns college football season into a touchdown

By ingraining hospitality texting into their everyday systems, the team at Hilton Columbus Downtown is able to tackle any guest request that comes their way and operate efficiently!

Getting 10/10 Reviews With Hospitality Messaging

How hotel texting has helped the Holiday Inn & Suites Duluth-Downtown boost satisfaction scores

As they bounce back from a tough stretch in the industry, the Holiday Inn & Suites Duluth-Downtown wanted to improve the guest experience—hotel texting to connect with guests is helping them do just that.

Finding Excitement at the Hard Rock Hotel & Casino Sioux City

How hospitality messaging is keeping the team on their toes

An oasis off the Iowan freeway, the Hard Rock Hotel & Casino Sioux City has everything a business, vacation, or roadside traveler needs: an onsite restaurant, rooms with the signature Hard Rock flair, and stellar guest service amplified by hospitality messaging!

Create a Cohesive Portfolio Brand With Hotel Messaging

How hospitality texting can help build consistency across properties

Maintain stellar service across properties with hospitality texting—with the ability to keep messaging and recovery processes consistent, hotel text messaging services are the perfect fit for hotel management companies.

Messaging Templates for Each Hilton Loyalty Tier

Language to use for each loyalty tier to make every guest feel special

Ensure each guest experience is special at every tier of the Hilton Honors Program with curated language and more insights into each guest demographic.

Why Should Hotels Be Messaging With Google Business Messages?

The real reasons behind the power of GBM for hotels

Communicating with guests before their stay via hotel texting has proven to increase direct bookings, as well as improve the overall guest experience. Channels such as Google Business Messages allow hotel teams to answer questions pre-arrival, book stays for repeat customers, and operate efficiently with lean teams.

5 Tactics to Drive Bonvoy Loyalty Sign-Ups

Simple ways to boost Marriott loyalty and keep guests happy.

To boost Bonvoy loyalty members and direct bookings through the Marriott Bonvoy app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that?From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options—here are just a few.