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6 benefits of hotel guest messaging

Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming increasingly popular at hotels, and there are several reasons why. Not only does hotel texting benefit your team, it elevates your guest experience. There are several reasons why guest messaging is on the rise, so let’s look at these six benefits of guest messaging.

February 9, 2022

Hospitality Highlight: Sunshine Hospitality

How hotel texting is streamlining guest service at these Wisconsin Wyndhams

Nick Patel of Sunshine Hospitality is using guest messaging to elevate customer experience at his multiple hotels in Wausau, Wisconsin. Explore his journey in the hospitality industry and how he's using guest messaging to create memorable moments with guests.

February 4, 2022

How a Pandemic World Accelerated the Growth of Guest Messaging

Contactless communication grew out of COVID-19 restrictions—now it's here to stay

The hospitality industry was forever changed by COVID-19. Digital messaging is just one way it’s adapting to new technologies, rising customer expectations, and understaffed teams.

Jenae Alderson

October 8, 2021

The Secrets Behind Online Review Sites: How TripAdvisor Works

The ins and outs of the most popular service review site

With more and more hotel options available, guests are turning to their peers for insights and recommendations. This makes understanding how review sites like TripAdvisor work even more critical so you can know how to stand out.

Justin Porter

October 1, 2021

How Messaging Increases Hotel Brand App Adoption

Communicating with guests digitally drives brand app downloads and interaction

As the world returns to normalcy, guest messaging is one hospitality trend that guests have come to expect. Hotel brands are utilizing messaging as a powerful tool to drive loyalty, satisfaction, and brand app downloads.

September 24, 2021

5 Ways To Improve Guest Satisfaction With a Lean Team

Some simple tips to boost hotel reviews and satisfaction scores

Lean hotel teams and high demand in travel–that doesn't usually mix well. As we worked with thousands of hotels across the world of various sizes before, during, and after the pandemic, one thing became clear: guests still expect the same level of service.

Jenae Alderson

September 17, 2021

Messaging Puts the “Express” in “Express Check-Out”

Why digital messaging is key to a fast and easy check-out process

Make “express checkout” even more express with guest messaging. With more hotels embracing digital messaging and more guests expecting it, express check-out through messaging gives guests the power to leave early and hotels a chance to turn over rooms even faster.

Jenae Alderson

September 9, 2021

Hospitality Highlight: Hampton Inn Santa Clarita

Making communication easier with hospitality texting at this Dim Dev Two hotel

Get to know the operations manager at the Hampton Inn Santa Clarita, Nate Jones! From a night auditor to the operations manager, Nate explains how he relies on his past work experience at Santa Clarita to create a friendly and inviting environment through digital messaging.

Charlie Lehmann

August 31, 2021

5 Use Cases for Messaging

Why texting to get ahold of guests is more important than ever

The path to “normal” from pre-pandemic operations seems just around the corner or eons away, depending on who you ask. Throughout 2020 and 2021, we’ve had the privilege of supporting more than 3,000 hospitality partners as their playbooks were upended. Here are the top five use cases our partners have turned to messaging with: