Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Reducing hotel costs can feel like a constant balancing act. Cut too much, and you compromise your service and guest experience. Cut too little, and your budget shrinks fast. But there’s good news - some of the biggest costs in hotel operations are preventable or manageable to reduce without sacrificing quality.
By engaging with guests more deeply and empowering teams to be themselves, hotels can deliver experiences that feel real, authentic, and truly one of a kind.
Ho ho ho! It’s the holiday season - one of the busiest times of the year for hotels. Marriott properties know that this is a special time of the year for celebrating with family and friends, and that guests are going to want to feel as much at home as possible.
October 21, 2024
As messaging platforms become more adapted to the hospitality industry, it is also starting to streamline more processes. The moral of the story, the onboarding process just got easier. Read about five ways digital communication is making onboarding a bit more comfortable for everyone!
October 17, 2024
Negative Reviews. Even the best of the best hotels get them from time to time. These reviews can leave you and your staff feeling frustrated, and the only thing you have the power to do is try and retroactively rectify the situation. While following up with a negative review is best practice, how can you go about proactively unmasking these reviews before they hit the internet?
October 14, 2024
Accor sets a standard for innovative hospitality that focuses on creating meaningful experiences for their guests. Their exceptional, personalized service is what makes their guests excited to return. One way Accor hotels have been able to elevate the experience is by using guest messaging systems like Kipsu. So what is it about guest messaging that takes the experience to the next level? To answer this question, we took a look at TripAdvisor reviews from our Accor partners. There were several reasons why guests love Kipsu, so we’ve made it simple and compiled the reviews to help further understand Accor’s guest sentiment..
Traveling on your own can be stressful as it is; add kids to the picture and your vacation can easily turn into a Griswold affair. Here are ten tips for providing great hospitality to parents traveling with children.
September 30, 2024
Hotels are encouraged to boost loyalty program sign-ups at the property level, but this can be difficult when dealing with everyday operations. Learn how an empowered hospitality team can work together to drive sign ups and have some fun, too!
As travel returns to pre-pandemic numbers, guest expectations are growing right along with them. Explore how to increase guest satisfaction by leaving welcome notes, using hospitality messaging services, and going above and beyond.
September 18, 2024
For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means more time and energy can be dedicated to providing an excellent guest experience. Watch our video to learn how messaging can streamline operations and keep hotels running smoothly!
September 16, 2024
Leave a touch of personality welcoming guests or thanking them for their stay with these free hotel note and text message templates.
Text messaging for hospitality isn’t just for the Waldorf Astoria’s of the world! Messaging with guests creates a better experience for both hotel staff and guests, no matter the hotel tier.
October 20, 2022
A rising trend in just about every industry is remote work. As travelers continue to blend business and leisure (there’s even a word for this: “bleisure”), they’re looking for accommodations that can fit all of their needs. Your hotel can adapt to this hospitality trend by providing secure Wi-Fi, common areas for working, and more.
October 17, 2022
Travel numbers are still on the rise and getting back to pre-pandemic levels, but hotel staffing isn’t. How is the hospitality industry keeping up with the demand? Tools like hotel text messaging systems have been helping increase efficiency, boost guest satisfaction, and provide contactless communication for cautious guests.
October 6, 2022
Nowadays, there are a lot of hotel technologies that are increasing efficiencies on their own—but some work even better together. The Kipsu + Quore integration is a great example of seamlessly combining processes to better serve guests—hotel teams can submit requests and communicate the status to guests, all through one dashboard.
September 20, 2022
It’s busy year-round at the Westin Jekyll Island with outdoor activities, weddings, and conferences. To make sure all guests are taken care of, the team uses hospitality texting for communication throughout the day that doesn’t disrupt the flow of either party.
September 15, 2022
.png)
.png)
.png)
.png)
.png)
