Multifamily

Tips to improve the unit maintenance process

A smoother maintenance system isn't just about repairs; it's about making your property a winning place to live for the long haul. So, by getting smart about how you prioritize, organize, and communicate through your maintenance request process, you're not just fixing things faster, you are making residents happier. 

Resident turnover: 5 common reasons why your tenants move out

Any property manager knows the pains of resident turnover. With an average cost of $4,000 per resident, turnover is expensive, which is why it’s important to make sure you are creating a positive living environment for your tenants. And while there are some uncontrollable factors into a tenant leaving such as life changes or financial reasons, there are several common reasons a tenant leaves that are well within your control. Here are five common reasons many residents cite for not renewing their lease.

How a resident engagement model increases retention

Property Managers are always looking for ways to reduce costs and increase revenue, and resident retention is important for both of these. There are several reasons why resident retention is significant to multifamily success. With resident turnover, you are spending more money to find new tenants and conduct any repairs to make sure the property is move-in ready. And while you are spending money there, you are losing revenue to a vacant space. Kipsu’s resident messaging is here to build strong relationships between residents and management.

Lucianne Colon

April 20, 2023

You Need Better Resident Retention. Here's 3 Ways To Make Them Stay.

Residential turnover rates sit at a whopping 40%, but they don’t have to.

Residential turnover rates are crazy high—but they don't have to be! Nobody wants to move. These 3 things will improve your renter retention.

Megan Gillett

December 5, 2022

From Stress to Success: How Digital Messaging Play a Role in a Hassle-Free Move In

How digital messaging can help relieve stress for new residents

Moving is one of life's most stressful events—make residents feel at ease by making move-in day pleasant with tools like digital messaging.

October 27, 2022

How Digital Messaging Helps Team Tackle Common Property Challenges Head-On

From guest requests to organizing housekeeping, hotel texting is the secret sauce for streamlining operations

On-site property managers are dealing with it all, and sometimes resident experience falls through the cracks. With humanized digital messaging services, teams can ensure residents are taken care of and increase resident retention.

October 14, 2022

5 Ways To Personalize Digital Messaging for Multifamily Properties

Use digital messaging to connect with residents at your property.

Digital messaging is a great solution for connecting with residential communities. But with just about everything digital, it takes a bit extra to make messages feel personal. With these 5 tips, ensure that your residents know that they're dealing with a real person.

September 1, 2022

Why it's time to adopt a “best-of-breed” model in multifamily

How to accommodate for residents who are expecting more

As the rental industry becomes even more competitive and demanding, it may be time to adopt the “best-of-breed” model to connect with residents via resident texting and other digital messaging platforms. Not only does it provide a seamless communication line for residents and property managers, but it’s the way the people want.

August 25, 2022

4 Reasons Texting Is Key for Work From Home Residents

Why digital messaging is the best way to communicate with those who work from home

More residents in their apartment during hours that the unit would traditionally be empty has led to a new sensitivity around weekday noise and disruption. A robust digital guest engagement platform can ensure you are communicating in a way that is efficient for your team and convenient for your work-from-home residents.

August 1, 2022

Why a CRM isn’t enough when it comes to resident texting

Properties need more than simple CRM systems to boost the residence experience

While a CRM can send and receive text messages, it doesn't necessarily have all the capabilities needed for robust and rich resident engagement. Explore aspects of resident messaging that property managers should consider when evaluating systems and solutions.

July 26, 2022

Increase Resident Experience With These 5 Tips

Make residents feel at home and they'll be sure to stay

In the multifamily industry, resident experience is No. 1. Making sure this experience is top notch is at the forefront of increased renewal rates and lower turnover spend. These seemingly simple but impactful ways to make a property stand out are guaranteed to boost resident satisfaction and increase resident retention.

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