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Research shows that when a problem is handled quickly and effectively, residents often walk away even more satisfied than if the issue had never occurred. This is known as the Service Recovery Paradox, and it offers a powerful opportunity for multifamily teams to strengthen relationships and build lasting loyalty.
A lot of multifamily communities continue to use conventional surveys, feedback forms, and resident portals to assess satisfaction. However, these methods frequently leave significant gaps in understanding the daily experiences of residents. What about the residents who don’t participate in surveys and still want to express their opinions? The ones who would share their views if the process were more convenient and timely?
75% of renters check out a community’s online reviews before making contact. When it comes to your online reputation, a single negative review can steer potential renters away, leaving the managers at a disadvantage. Small things such as delays in communication can spiral into resentment, causing a dent in the property's reputation. What if we were able to address the concerns before they ever went public? Collecting proactive feedback allows your team to address issues before they escalate.
July 18, 2023
During our recent webinar on adopting luxury hotel strategies into the multifamily industry, our resident hospitality expert, Nick Mathewson, shared a wealth of valuable insights. Let's take a closer look at these key takeaways to implement new property management strategies so you can start elevating the resident experience.
July 12, 2023
Take a look at five common challenges that your tenants may experience, and ways that property managers can solve those challenges with resident messaging.
June 28, 2023
In the bustling world of multifamily living, the journey begins with the move-in process, where the foundation for resident happiness is laid. Read how the transformative power of a well-executed move-in process, exploring how it sets the stage for a positive living experience and shapes resident happiness.
May 19, 2023
The rise of Built-to-Rent (BTR) communities are purpose-built housing developments popping up on the outskirts of cities that cater specifically to the needs of renters, mark a new trend in a renter’s choice for living arrangements, and have a potential to shake some trees in the multifamily industry.
April 20, 2023
Residential turnover rates are crazy high—but they don't have to be! Nobody wants to move. These 3 things will improve your renter retention.
December 5, 2022
Moving is one of life's most stressful events—make residents feel at ease by making move-in day pleasant with tools like digital messaging.
October 27, 2022
On-site property managers are dealing with it all, and sometimes resident experience falls through the cracks. With humanized digital messaging services, teams can ensure residents are taken care of and increase resident retention.
October 14, 2022
Digital messaging is a great solution for connecting with residential communities. But with just about everything digital, it takes a bit extra to make messages feel personal. With these 5 tips, ensure that your residents know that they're dealing with a real person.
As the rental industry becomes even more competitive and demanding, it may be time to adopt the “best-of-breed” model to connect with residents via resident texting and other digital messaging platforms. Not only does it provide a seamless communication line for residents and property managers, but it’s the way the people want.
September 1, 2022
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