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The multifamily industry is at a crossroads, and it's time to reevaluate the conventional wisdom around resident feedback. As the dynamic landscape between residents and property managers continues to shift, the tried and tested methods of traditional surveys are becoming outdated, and the need for alternative forms of communication are necessary. Let’s explore the transformative shift in how the multifamily industry approaches resident feedback.
Adopting a hospitality mindset in the multifamily industry can lead to significant growth in ROI. Here are 10 ways this can happen.
In today’s fast-paced multifamily industry, the use of personal phones to contact residents has become common practice. While it offers convenience and flexibility, it poses significant security risks, particularly in an environment with high turnover rates. Let’s delve into the potential dangers and explore solutions to safeguard resident data.
September 12, 2023
Now that your students are settled in, you can let out a sigh of relief for another successful move-in day and gear up for another exciting academic year! While move-in day is over, there are still several ways that you can use digital messaging throughout the school year. Take a look at some ways that you can use messaging to connect with students beyond the move-in day.
August 1, 2023
In multifamily, the success of a community goes far beyond filling vacant apartments and attracting new residents. While acquiring new residents is still important, it is essential to prioritize resident retention in today’s world. Here are a few reasons why keeping your current residents is crucial to property managers in multifamily living.
July 18, 2023
During our recent webinar on adopting luxury hotel strategies into the multifamily industry, our resident hospitality expert, Nick Mathewson, shared a wealth of valuable insights. Let's take a closer look at these key takeaways to implement new property management strategies so you can start elevating the resident experience.
July 12, 2023
Take a look at five common challenges that your tenants may experience, and ways that property managers can solve those challenges with resident messaging.
June 28, 2023
In the bustling world of multifamily living, the journey begins with the move-in process, where the foundation for resident happiness is laid. Read how the transformative power of a well-executed move-in process, exploring how it sets the stage for a positive living experience and shapes resident happiness.
May 19, 2023
The rise of Built-to-Rent (BTR) communities are purpose-built housing developments popping up on the outskirts of cities that cater specifically to the needs of renters, mark a new trend in a renter’s choice for living arrangements, and have a potential to shake some trees in the multifamily industry.
April 20, 2023
Residential turnover rates are crazy high—but they don't have to be! Nobody wants to move. These 3 things will improve your renter retention.
December 5, 2022
Moving is one of life's most stressful events—make residents feel at ease by making move-in day pleasant with tools like digital messaging.
On-site property managers are dealing with it all, and sometimes resident experience falls through the cracks. With humanized digital messaging services, teams can ensure residents are taken care of and increase resident retention.
October 27, 2022
Digital messaging is a great solution for connecting with residential communities. But with just about everything digital, it takes a bit extra to make messages feel personal. With these 5 tips, ensure that your residents know that they're dealing with a real person.
October 14, 2022
As the rental industry becomes even more competitive and demanding, it may be time to adopt the “best-of-breed” model to connect with residents via resident texting and other digital messaging platforms. Not only does it provide a seamless communication line for residents and property managers, but it’s the way the people want.
September 1, 2022
More residents in their apartment during hours that the unit would traditionally be empty has led to a new sensitivity around weekday noise and disruption. A robust digital guest engagement platform can ensure you are communicating in a way that is efficient for your team and convenient for your work-from-home residents.
August 25, 2022