Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
For many families, the holidays are a time for togetherness: Thanksgiving dinners around the table, Christmas mornings in matching pajamas, and New Year’s countdowns with loved ones. And for some families, these moments start with travel. This is a golden opportunity to create experiences that not only ease the stress of family travel, but also sprinkle in a little holiday magic. Here are 10 ways hotels can deliver festive, family-centered hospitality during the holiday travel season.
From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.
Your hotel staff can prevent most negative reviews from happening with the right tools and tips. So, in honor of Spooky Season, let’s take a look at these five terrifying tales from guests and how you can avoid them.
July 9, 2021
Idrees Raja, the general manager of the Hampton Inn Peabody, sat down with Kipsu to discuss the hotel's Halloween-loving guests, guest service and changes from COVID, and how guest messaging has revolutionized their hotel's service.
June 30, 2021
5 ways to drive hotel efficiency is not enough! Here are 5 other ways hotel team use Kipsu and digital messaging to cut down on front desk traffic jams and reduce chaos in their operations.
June 29, 2021
Kipsu and Quore have joined up to integrate Kipsu’s world-class guest messaging with Quore’s best-in-class maintenance ticketing system to ensure your team operates as efficiently as possible.
June 23, 2021
For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means the more time and energy that can be dedicated to providing an excellent guest experience. Take a look at how messaging can streamline operations and keep operations running smoothly!
February 3, 2020
This all-suites Hilton property uses Kipsu to influence SALT scores and build relationships between team members and guests.
December 20, 2019
It's the most wonderful time of the year for hotels to transform themselves in Winter Wonderlands. See how these hotel teams go to the North Pole and back to spread some Holiday cheer.
December 19, 2019
Millennials: They are the generation that popularized avocado toast, selfies, rosé, and setting “squad goals”. But joking aside, Millennials are a serious societal force to be reckoned with.
November 21, 2019
The Hotel Grinnell, with its old school roots and modern flair, is home-away-from-home for hundreds of students who can't make it home for the holidays.
Using WhatsApp as a hospitality messaging solution is elevating an already luxury experience for guests at the Shangri-La Al Husn and Shangri-La Bar Al Jissah in Oman.
April 25, 2022
The ultimate goal is for your guests to download and use the app. Tens of millions of dollars have been spent on developing brand apps. Today, guests can manage nearly every aspect of their stays from the palm of their hand. However, the adoption of branded apps continues to present a consistent challenge for hotel brands. Use guest messaging as a vehicle for app downloads and Marriott loyalty.
April 11, 2022
Texting is a popular messaging channel, but only in the U.S. Learn why hotels should be using other digital messaging channels in hospitality like WhatsApp to reach international guests, help bridge language barriers, and create a memorable experience.
Providing 24-hour support to customers is something that sets Kipsu apart as a digital messaging solution in hospitality. Learn about Jonny Overnight’s role in making sure our customer experience is top notch.
April 7, 2022
To accommodate international guests, Fairmont Jasper Park Lodge uses digital messaging via WhatsApp to communicate, coordinate internally, and create an elevated experience for travelers.
April 4, 2022
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