Kipsu | Meet the moment.

The cost of a negative review

Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.

Front desk responsiveness: why your hotel’s response time matters

One of the most crucial aspects of that communication that guests will notice is your responsiveness. Are you responding to your guests quickly and appropriately? If guests feel ignored, they are going to leave negative reviews and look elsewhere for their next trip. If you want guests to be satisfied, you need to address their issues quickly.

Kipsu to the rescue: Guest messaging brings success to Marriott through service recovery

Kipsu’s guest messaging has proved time and time again that it is an effective resource across Marriott properties for service recovery. Engagement between guests and staff, and keeping documentation of conversations, are very useful in rectifying bad experiences and preventing bad experiences in the future.

November 16, 2018

“Instagram Worthy” Hotels

The Importance of Social Media Within the Hospitality Industry

The hospitality industry is gaining momentum within the social media world and is seeing the perks of engaging with potential guests.

November 8, 2018

New Case Study: Kipsu + Extended Stay Hotels

A look at how Kipsu has increased guest satisfaction at extended stay properties

A recent case study gives an in-depth look at text messaging’s unique ability to impact extended stay hotels from day-to-day operations to long-term guest satisfaction.

September 24, 2018

Creating Guest Relationships in Mount Pleasant

How the team at The Comfort Inn & Suites Hotel and Conference Center in Mount Pleasant, Michigan uses hotel texting to connect with guests

The Mount Pleasant Comfort Inn & Suites is known for being a leading property brand wide. Learn how Kipsu has impacted their guest service operations and helped land their team in the top 5% of all Comfort Inn properties!

September 10, 2018

August 2018 Shopping Status Report

Explore how shoppers are using digital messaging to enhance their experience

Take a sneak peek at Kipsu's shopping stats as our retail partners continue to provide top-notch shopping experiences.

July 31, 2018

Hospitality Highlight: Crystal Cove Beach Resort

How this beach destination is making experiences even more memorable with hospitality messaging

Learn how Kipsu's partnership with the Crystal Cove Beach Resort has impacted the resort's communication and guest service on their stunning beachfront property.

July 31, 2018

Guest Service Goes Green

How the hospitality industry is becoming for eco-friendly

Hospitality is one of the industries answering the call to decrease their environmental footprint and support Green Initiatives.

April 26, 2018

Leveraging Kipsu in Unexpected Situations

Although we all hope to never be caught in an emergency situation, they do happen from time to time. See how a few of our incredible partners leveraged Kipsu to help increase communication and alleviate stress during some unexpected scenarios.

April 26, 2018

Hospitality Highlight: Grand Geneva Resort & Spa

How hotel texting boosts efficiencies across this Wisconsin destination

Grand Geneva Resort is a four-diamond facility and has on-property amenities like a spa, golf course, hiking trails, and ski slopes. The resort primarily attracts guests from the Chicago metro and the greater Milwaukee area. The staff at Grand Geneva have truly embraced the power of text messaging and is taking their exceptional service to the next level. This has helped provide exceptional service which exceeds the expectations guests are hoping for, without the staff having to read between the lines.