Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
By engaging with guests more deeply and empowering teams to be themselves, hotels can deliver experiences that feel real, authentic, and truly one of a kind.
As the demand for immersiveness continues to rise, use these tips to bring them into your world and a once-in-a-lifetime experience.
As international travel continues to increase, hotels can expect to see more guests from all over the world. This growing trend is a fun opportunity for travelers to explore a new country, and for you and your hotel team to connect with a wide range of people. It’s also an opportunity to improve your guest service to cater your international guests with respect and personalization. Here are three ways you can level-up their guest experience.
October 14, 2024
Traveling on your own can be stressful as it is; add kids to the picture and your vacation can easily turn into a Griswold affair. Here are ten tips for providing great hospitality to parents traveling with children.
September 30, 2024
Hotels are encouraged to boost loyalty program sign-ups at the property level, but this can be difficult when dealing with everyday operations. Learn how an empowered hospitality team can work together to drive sign ups and have some fun, too!
September 16, 2024
Leave a touch of personality welcoming guests or thanking them for their stay with these free hotel note and text message templates.
September 9, 2024
In any position, it’s not only important to get the job done, but to have a good time while you’re at it. In times of short staffing and stressful travel numbers, hotel teams need a little boost to increase efficiency and morale—such as hospitality messaging.
September 5, 2024
The Crowne Plaza, Perth joined Kipsu, and just 30 days later they had improved their loyalty recognition score by more than 10%! We sat down with their Operations Manager, Kai Kenkal, to learn more about their success with guest messaging and how they were able to leverage this tool to boost loyalty recognition. See what Kai has to say about Kipsu!
August 19, 2024
As the only preferred partner for IHG, Kipsu has been able to connect guests with staff through guest messaging, helping hotels provide exceptional service during a guest’s stay. Guest messaging offers an avenue to address the needs of guests, and gives them a convenient way to stay in touch with the front desk. This feature at IHG properties have brought MANY great reviews to TripAdvisor, sharing their love for hotel texting and their excitement to stay again. We compiled reviews from our IHG partners, showing that guests are raving about the ability to communicate with staff via text. Take at look at what the guests have to say.
July 29, 2024
For smaller, independent hotels, good TripAdvisor scores and reviews are even more meaningful. At these unique properties, guest relationships are integral to keeping loyal customers. Engaging with guests and making meaningful connections is what makes guests feel welcomed, valued, and cared for. As the world becomes increasingly digital, the need for face-to-face interactions lessens and we lose those moments to connect. So how do hotels continue to create these relationships? We gathered several TripAdvisor reviews from our partners that share the sentiment of feeling connected through Kipsu’s messaging system. Read these reviews to see how hotel texting actually makes guests feel the personalized experience they look and come back for at independent hotels.
The increasing competition and guest expectations within the hospitality industry means the importance of ensuring a positive experience for guests is at the forefront of occupancy and profitability. Poor customer service costs U.S. companies more than $3.7 trillion each year. Through what we've learned with our work with top hospitality professionals, Kipsu has compiled 10 simple tips that will help boost Customer Service Scores.
SynergyMMS is one of the best task managers in hospitality. Kipsu's integration allows for hotel staff to loop in their guest requests without ever having to leave the Kipsu dashboard.
April 24, 2023
Tech integration is elevating the guest experience for hotels all around the world. Features like guest messaging are making it easy for front desk to get ahead of the problem before it's a review.
April 10, 2023
From welcome messages to check out reminders, there's no shortage of ways to use loyalty recognition to improve loyalty scores. Here's our easiest tips to implement to start boosting your scores and keep growing your business.
March 28, 2023
In an industry that’s always changing, it’s important to stay up to date with trends to keep guests happy. Make sure your guest experience stands out with tools like digital messaging for hospitality.
December 7, 2022
With increased travel and decreased sympathy for lean teams, hotel staff needs to get creative to provide the same great experience. With tools like hospitality messaging, fewer team members can manage multiple touchpoints throughout the stay and quickly resolve guest requests, maintaining that personalized experience without overworking staff.
November 17, 2022
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