Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.
Kipsu’s guest messaging offers many features that could easily increase your ROI. Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make a Marriott stay unforgettable.
One of the biggest challenges hotels face is employee retention. Not only does a heavy turnover negatively impact your service, team efficiency, and satisfaction scores, it negatively affects your revenue, too. This is why employee satisfaction is an imperative part of your bottom line. Hotels have been optimizing their tech resources as small yet effective tools to curb turnover.
November 7, 2024
Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.
November 4, 2024
It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.
Guest messaging for hospitality has proven to elevate the guest experience and increase efficiency across teams, but it can also provide a platform for internal communication across hospitality teams! Learn how top digital messaging solutions for hospitality are creating smooth channels of communication between teams to give information to new hires, manage shift changes, and send out employee surveys.
October 23, 2024
It’s the most wonderful time of the year! And for hotels, it’s the busiest time of the year!With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the IHG brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!
October 21, 2024
As messaging platforms become more adapted to the hospitality industry, it is also starting to streamline more processes. The moral of the story, the onboarding process just got easier. Read about five ways digital communication is making onboarding a bit more comfortable for everyone!
October 17, 2024
Negative Reviews. Even the best of the best hotels get them from time to time. These reviews can leave you and your staff feeling frustrated, and the only thing you have the power to do is try and retroactively rectify the situation. While following up with a negative review is best practice, how can you go about proactively unmasking these reviews before they hit the internet?
October 14, 2024
Accor sets a standard for innovative hospitality that focuses on creating meaningful experiences for their guests. Their exceptional, personalized service is what makes their guests excited to return. One way Accor hotels have been able to elevate the experience is by using guest messaging systems like Kipsu. So what is it about guest messaging that takes the experience to the next level? To answer this question, we took a look at TripAdvisor reviews from our Accor partners. There were several reasons why guests love Kipsu, so we’ve made it simple and compiled the reviews to help further understand Accor’s guest sentiment..
Traveling on your own can be stressful as it is; add kids to the picture and your vacation can easily turn into a Griswold affair. Here are ten tips for providing great hospitality to parents traveling with children.
Discover how the Courtyard San Diego Gaslamp is using Kipsu to connect with each guest and offer a personalized, unique experience during every stay.
January 25, 2018
Tips and tricks on how to provide a memorable and seamless stay for your guests while unprecedented snow affects parts of the United States.
December 30, 2017
Learn how hotels are using Kipsu to anticipate guest's future needs and determine overarching trends throughout their property.
November 29, 2017
The Raleigh Marriott City Center is setting the bar high when it comes to guest service. Learn how they use text messaging to personalize each guest's stay and increase satisfaction.
November 27, 2017
As one of the first hotels in the UK to use Kipsu, the Edinburgh Grosvenor takes great customer service to the next level through combining digital interactions with their already exceptional practices.
October 30, 2017