Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.
It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, removing, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As a leading guest messaging solution trusted by the most recognized brands, Kipsu is the tech tool your hotel needs to boost loyalty recognition, loyalty signups, and survey scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.
Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.
January 8, 2024
As we begin the new year, we want to explore the emerging and sustaining trends in the hospitality industry. From personalized experiences to major technology advancements, Kipsu is here to help your property stay in the know with the latest innovations and expectations in hospitality. Let’s take a look at some of the top hospitality trends of 2024 and how digital messaging can play a role in fulfilling those trends.
December 18, 2023
La gestión de grandes complejos turísticos requiere una sólida comunicación entre departamentos, empleados y clientes. Contar con una única solución SaaS que proporcione comunicación digital podría optimizar la eficiencia de su equipo y mejorar la experiencia de sus huéspedes. Afortunadamente, la mensajería digital de Kipsu ofrece muchas funciones que podrían aumentar fácilmente su ROI. Desde las funciones de alimentos y bebidas hasta la difusión de mensajes en todo el sitio, eche un vistazo a las funciones de mensajería digital de Kipsu.
December 11, 2023
Artificial Intelligence (AI) has been taking over the tech industry, and while we may not think of the hospitality industry as tech-forward, AI is quickly becoming a part of a front desk agent or GM’s workflow. AI is a great feature to supplement your guest messaging software, and while some are skeptical about AI, it can help your staff provide excellent customer service without losing the human connection that is inherent with guest communication. Take a look at how AI-suggested replies can help boost your guest messaging experience.
December 4, 2023
Managing large resorts requires strong communication between departments, employees, and guests. Having a single SaaS solution that provides digital communication could optimize your team efficiency and enhance your guest experience. Luckily, Kipsu’s digital messaging offers many features that could easily increase your ROI. From food and beverage capabilities, to broadcasting messages site-wide, take a look at five of Kipsu’s digital messaging features.
November 13, 2023
Artificial Intelligence (AI) has been taking over the tech industry, and while we may not think of the hospitality industry as tech-forward, AI is definitely becoming a part of a front desk agent or GM’s workflow. Take a look at how AI-suggested replies can help boost your guest messaging experience.
November 3, 2023
Although hotels employ different measures to assess guest satisfaction, the intent-to-recommend score (ITR) stands as the benchmark of excellence in the hospitality industry. It serves as the litmus test that separates the best from the rest. There are several factors that can impact your property’s ITR scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help boost guest recommendation scores.
November 1, 2023
When evaluating your hotel’s overall performance, intent-to-recommend (ITR) is a great KPI. It can imply whether or not the guests will come back to stay again, if they will bring in new guests, or if their experience throughout the stay was exceptional. There are several factors that can impact your property’s ITR scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help boost guest recommendation scores.
October 30, 2023
“If you aren’t striving to get to that next level, what are you doing?” That’s what Kyle Eiermann, Regional General Manager of A&S Hospitality Management, recently expressed. Kyle Manages to IHG properties in Nashville, wanting to push them to the top by enhancing the guest experience.
It's the most wonderful time of the year for hotels to transform themselves in Winter Wonderlands. See how these hotel teams go to the North Pole and back to spread some Holiday cheer.
December 20, 2019
Millennials: They are the generation that popularized avocado toast, selfies, rosé, and setting “squad goals”. But joking aside, Millennials are a serious societal force to be reckoned with.
December 19, 2019
The Hotel Grinnell, with its old school roots and modern flair, is home-away-from-home for hundreds of students who can't make it home for the holidays.
November 21, 2019
A look inside our society's obsession with hauntings, paranormal activities, and all things spooky.
October 21, 2019
Life moves fast in the “City of Presidents.” Learn how this Cambria team used digital messaging to keep up with its on-the-go guests.
October 15, 2019
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