Por qué los huéspedes de IHG adoran la mensajería para huéspedes

IHG ha comprobado cómo aumentan las puntuaciones de "Guest Love" de sus hoteles al utilizar la mensajería para huéspedes. Echemos un vistazo a cómo Kipsu ayuda a mejorar las métricas clave en las puntuaciones de las encuestas.

Los hoteles son decisivos a la hora de disfrutar de unas vacaciones, y la buena calidad del servicio suele ser el factor decisivo. Desde su llegada, los huéspedes esperan un alto nivel de atención y cuidado. Por este motivo, los hoteles recurren a la mensajería para huéspedes para ofrecer el servicio personalizado y atento que ansían los viajeros modernos. Cuando los hoteles usan la mensajería para huéspedes, ven mejoras en las puntuaciones de sus encuestas.

¿Qué pasa con WhatsApp?

Cómo la aplicación de mensajería digital más popular está cambiando la industria hotelera.

5 Myths of Guest Messaging

busting the myths of Kipsu

Over the years at Kipsu, our Team has collected a handful of common misconceptions of digital messaging from some of our future partners. It's understandable for any of us who have dabbled in gossip or a game of "Telephone", but we want to take this opportunity to set the record straight, once and for all!

Why Your Hotel Doesn't Need Guest Messaging

Digital messaging doesn't work for every hotel - does it fit your hotel's needs?

Are you trying to weigh the pros and cons of guest messaging? Maybe you don’t know whether implementing such a service is the best fit for your hotel. It’s not a fit for everyone! Here are reasons why you shouldn’t get guest messaging.

5 Tactics to Drive Accor ALL Loyalty Sign-Ups

From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options to increase Accor membership sign-ups.

To boost Accor Live Limitless (ALL) Loyalty sign-ups and direct bookings through Accor’s app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that? From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options.

Property Management System Integrations: The Benefits of Using a PMS Connector With Guest Messaging Technology

Technology that connects with your software so you can focus on connecting with your guests.

Is adding another software system more work than it’s worth? One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

Creating an Inclusive Experience: Best Practices for Hotel Staff and Guests with Disabilities

Accessibility is not just a legal requirement; it is a moral obligation.

When it comes to the hospitality industry, ensuring an inclusive experience for all guests is crucial. This holds especially true for hotel staff and guests with disabilities. As we wrap up Disability Pride Month, let’s explore the best practices that hotels can implement to create an environment that is accessible, accommodating, and welcoming for everyone.

3 Ways Management Companies Can Create Standard Operating Procedures Across Multiple Hotel Brands

A good SOP acts as critical infrastructure for your staff—especially across multiple properties.

Creating a unified Standard Operating Procedure (SOP) across multiple hotel brands allows you to streamline training employees, incident prevention, and recovery. Here are 3 ways to create a unified SOP for management companies.