Kipsu | Meet the moment.

Kipsu's Marriott Holiday Guide

With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Driving hospitality success: How Holiday Inn Plainview - Long Island engages with guests and exceeds in communication

Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.

Why Marriott Guests Love Guest Messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.

Sonja Swanson

June 30, 2025

5 guest messaging features that create a luxury experience for Marriott guests

How Marriott can leverage guest messaging at their upscale and luxury hotels

Kipsu’s guest messaging offers many features that could easily increase your ROI. Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make a Marriott stay unforgettable.

Sonja Swanson

June 30, 2025

Business travel made easy: 10 tips to enhance the experience for business and remote-working guests

Hotel service that lets guests be productive and relaxed around the clock.

If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to ensure these guests are wow’ed.

Sonja Swanson

June 24, 2025

The cost of a negative review

A negative guest experience is expensive

Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.

Sonja Swanson

June 4, 2025

The return on investment: why hotels want Kipsu’s guest messaging in their 2026 budget

It's too expensive to NOT have Kipsu!

It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, removing, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As a leading guest messaging solution trusted by the most recognized brands, Kipsu is the tech tool your hotel needs to boost loyalty recognition, loyalty signups, and survey scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.

Sonja Swanson

May 20, 2025

Improve your housekeeping operations with these key strategies

Update your hotel's SOP to maximize efficiency and improve the guest experience

When you have high standards of cleanliness, you are promoting guest satisfaction, brand loyalty, and overall profitability. But are you making the most of this crucial component? Improvement in your housekeeping SOP will make it easier for your team to maintain a high level of cleanliness. Here are several strategies you can use to improve your housekeeping operations.

Sonja Swanson

May 19, 2025

Front desk responsiveness: why your hotel’s response time matters

And best practices when responding to guests

One of the most crucial aspects of that communication that guests will notice is your responsiveness. Are you responding to your guests quickly and appropriately? If guests feel ignored, they are going to leave negative reviews and look elsewhere for their next trip. If you want guests to be satisfied, you need to address their issues quickly.

Nadiah Taintor

May 12, 2025

Streamlining hotel operations with closed-loop communication using ticketing software

Keep BOH communication efficient and effective with ticketing technology

Closed-loop communication ensures that messages are not only sent but also received, understood, acted upon, and confirmed. In hotels, this reduces errors and miscommunication, improving team alignment and boosting guest satisfaction. By leveraging hospitality technology for team communication, like Kipsu Exceed FCX, hotel staff see an increase in efficiency and guest satisfaction.

May 5, 2025